GoHealth Urgent Care · 14 hours ago
Training Specialist II - Field
Fairfax County, VA
Full-time
Onsite
Mid Level
3+ years expGoHealth Urgent Care is dedicated to providing an effortless patient experience and a welcoming culture of care. The Training Specialist II - Field is responsible for developing, facilitating, and coordinating training programs for the Medical Assistant clinic operations staff, ensuring effective onboarding and training delivery in collaboration with market leadership.
Hospital & Health Care
Responsibilities
Develop and deliver new clinical team member training and coordinate clinical shadow shifts
Track and manage training evaluation process via knowledge assessments, training performance evaluations, constructive feedback, and reaction surveys
Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary
Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources
Facilitate yearly clinical competency assessments and conduct follow up training as necessary
Facilitate training for new operational implementations and/or workflows within the market
Partner with Lead Training Specialist and People Learning Team for learning projects across the organization
Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful competency
Perform learning coach interviews and workshops, as needed
Travels 25% or more for training request
Conduct provider EMR and workflow training in designated markets and coordinate GHCO attendance
Upload provider signatures and assist with initial setup of referrals and narcotic tokens (market specific) in eCW markets
Support pre-GoLive, post-GoLive and/or week of GoLive for new JVs for providers
Perform other duties as assigned
Qualification
Required
High School Diploma required
Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc
3+ years' experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT, etc
Training, learning development or related experience required
Experience using Electronic Health Record (EHR)
MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse)
Proficient use and understanding of medical terminology
Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
Supervisory skills
Excellent verbal and written communication skills
Excellent presentation skills
Excellent organizational skills
Preferred
Supervisory experience preferred
Urgent care experience preferred
Proficiency in EMRs, including but not limited to EPIC and eClinicalWorks
Company
GoHealth Urgent Care
GoHealth partners with innovative and award-winning health systems to simplify and improve the way customers across the U.S.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Kinard
Chief Operating Officer
Aishah S.
Manager, People Business Partner
Recent News
Hartford Business Journal
2024-04-07
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