Fit City Adventures · 12 hours ago
Event Experience Program Manager
San Diego, CA
Full-time
Onsite
Senior Level
5+ years expFit City Adventures is a corporate lifestyle concierge company that specializes in providing unique adventures and wellness experiences. The Event Experience Program Manager will be responsible for planning and executing corporate events, ensuring client satisfaction, and managing vendor relationships to deliver exceptional experiences.
Personal HealthRecreationWellness
Responsibilities
Manage a fast-paced calendar of corporate events, focusing on customer service, profitability, and delivering excellent events that wow our clients and make them want to return!
Communicate with clients to ensure what was sold is accurately executed onsite, exceeding expectations
Communicate event needs and expectations to vendors, ensuring they deliver what was sold to the client
Secure staff from our pool of trained contract staff
Create detailed event experience operations orders for onsite execution to include all event details from client and vendor, timeline, maps, etc. Send to staff and vendors 7 days prior to events
Manage all inventory and shipments for your event, as well as your travel to all events
Execute in-person events, operating as liaison between clients and vendors, representing Fit City, troubleshooting challenges, and delivering high quality events to clients
Approve vendor invoices for payment ensuring our mark-up and margins are met
Assist with project profitability, saving money during event execution where possible, upselling where possible, and updating project profit & loss throughout planning with our project cost sheet
Onboard new vendors and verify documentation in HubSpot
Gather client and vendor feedback post-event, track metrics, and update processes as needed with a goal of 9 or higher for each event
Host a debrief meeting with clients and vendors post-event to continue to improve service
Qualification
Required
5+ years of event industry experience in an event execution/operations capacity
Ability to travel all over the US
Manage a fast-paced calendar of corporate events
Communicate with clients to ensure what was sold is accurately executed onsite
Communicate event needs and expectations to vendors
Secure staff from our pool of trained contract staff
Create detailed event experience operations orders for onsite execution
Manage all inventory and shipments for your event
Execute in-person events, operating as liaison between clients and vendors
Approve vendor invoices for payment ensuring our mark-up and margins are met
Assist with project profitability, saving money during event execution where possible
Onboard new vendors and verify documentation in HubSpot
Gather client and vendor feedback post-event, track metrics, and update processes as needed
Host a debrief meeting with clients and vendors post-event
Thrives in fast-paced start-up environment
Client & Solution-focused
Customer service first
Proactive and forward thinking
Loves the details and project management tools like Monday.com
Great with technology and systems – can easily jump into HubSpot & Dubsado
Communicative and 'manages up' - shares progress regularly with the team
Preferred
DMC and/or meeting planning experience is a plus!
Hospitality, DMC, meeting planning, or event industry background
Company
Fit City Adventures
Fit City Adventures provides fitness classes, recreational activities, wellness experiences, and virtual team events.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Angela Minardi
Chief Experience Officer
Victoria Philbrick
Sales Ops | Executive Business Partner
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