Apply on Employer Site

Monterey Bay Aquarium · 1 day ago

Admissions Representative - Seasonal

Monterey, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Monterey Bay Aquarium is dedicated to creating an inclusive workplace that values diversity. They are seeking an Admissions Representative to enhance visitor experiences by welcoming and assisting guests, managing queue lines, and promoting aquarium programs.

AquacultureArchitectureAssociationGovernmentNon Profit

Responsibilities

Proactively greet guests and engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium and Welcome, and check in, orient, and escort groups through Hovden Way

Cleary communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/memberships

Engage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibits

Maintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey area

Effectively manage queue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests

Handle various ticket and membership transactions and follow proper cash handling procedures in both the Main and Membership entrances

Engage guests throughout the Aquarium via various Guest Experience Operations activities

Support guests, volunteers, and other staff with safe and efficient exit, check-in, and re-entry procedures during an Emergency Evacuation

Support other Operations Department workgroups, as well as other Guest Experience Departments (e.g., assist Guest Support Service team with daily tasks, etc.)

Attend scheduled staff trainings and departmental meetings, as well as complete all required training assigned by Supervisors and/or MBA HR and Safety Departments

Assist with mentoring incoming staff

Qualification

Guest engagementCash handlingMultitaskingDiverse audience experienceCommunication skillsProactive approachTechnology comfortLanguage proficiencyTeamworkMentoring

Required

Applicants must have at least part-time availability through the end of May and full-time availability beginning in June

Candidates who cannot start full-time immediately must be able to transition to full-time in June

Under direct supervision, play an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests

Work closely with other team members to welcome, orient, assist, and thank all Aquarium guests and members

Serve a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points

Perform other duties as required

All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days

Proactively greet guests and engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium and Welcome, and check in, orient, and escort groups through Hovden Way

Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/memberships