iKrusher · 1 day ago
Field Applications Engineer (FAE) – Vape Hardware
Arcadia, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expiKrusher is seeking a Field Applications Engineer who specializes in vaping hardware to support their cannabis vape hardware business. This hands-on role involves traveling to customer sites to resolve after-sales technical issues and acts as a critical bridge between customers and internal teams.
CannabisE-CommerceHardwareManufacturingWholesale
Responsibilities
Travel to customer locations to diagnose and resolve vape hardware-related issues
Perform on-site inspections, testing, troubleshooting, and minor repairs or replacements
Support customers with device setup, usage optimization, and operational guidance
Collect and document field failure data, customer feedback, and root-cause observations
Coordinate with internal QA, R&D, and operations teams on corrective actions
Assist with handling high-priority or escalated after-sales cases
Provide basic on-site training to customer teams when needed
Prepare clear service reports after each on-site visit
Qualification
Required
Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Electronics Engineering, or a related technical field
2+ years of experience in field service, technical support, or after-sales support
Strong hands-on troubleshooting ability for hardware, mechanical, and electronic systems
Ability to troubleshoot technical issues independently in customer-facing environments
Ability to independently diagnose issues and execute solutions in customer-facing, on-site environments
Strong communication skills and professionalism when dealing with customers
Comfortable with frequent travel (air and driving, 40–70%)
Valid driver's license and ability to travel nationwide
Organized, responsible, and detail-oriented
Strong documentation and reporting skills
Fluent in Mandarin Chinese and English (spoken and written) to effectively communicate with overseas factories and internal engineering teams is a plus
Preferred
Experience with vape devices, battery-powered devices, or consumer electronics
Experience working with OEM/ODM hardware products
Familiarity with quality control, failure analysis, or RMA processes
Cannabis industry experience is a plus, but not required
Company
iKrusher
iKrusher is a manufacturer and distributor of vaporizer products.
51-200 employees
H1B Sponsorship
iKrusher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Morgan Oliver
Chief Operating Officer
Recent News
Google Patent
2024-04-14
Google Patent
2024-04-14
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