VISIT FLORIDA · 6 days ago
Help Desk Support Technician
Tallahassee, FL
Full-time
Onsite
Entry Level
2+ years expVISIT FLORIDA is the state’s official tourism marketing organization, and they are seeking a Help Desk Support Technician to join their Information Technology team. The role involves resolving hardware and software issues, managing IT work orders, and supporting various IT programs and inventory processes.
AdvertisingMarketingMobile Apps
Responsibilities
Resolve employee hardware and software issues. Diagnose problems, replace, repair, upgrade, or re-install assets when needed. Onboard new employees, providing training and guidance with IT systems
Manage IT work order system, assigning work orders within the IT department depending on areas of responsibility
Lead the Anti-virus and mobile device management programs. Maintain and update endpoints, including mobile devices, laptops, desktops
Maintain remote software and meeting platforms. Provide support for staff, trainings, and executive meetings. Review and respond to appropriate network logs to include FW, Backup, Security, Cameras, and Access Logs
Administer inventory process, tracking assets, software licensure, sales materials, and promotional products. Assist Accounting department with inventory audits
Maintain the warehouse area and facilities, equipment, and supply inventory, including receiving and shipping sales materials and promotional products. Coordinate incoming and outgoing mail
Qualification
Required
High school diploma or equivalent
2+ years experience troubleshooting and resolving network computers, hardware, and software issues
Working technical knowledge of network and PC operating systems
Strong problem-solving skills with a logical and analytical approach
Excellent verbal and written communication skills to effectively interact with other staff of varying technical backgrounds
Proficiency in Microsoft Office suite
Must be able to meet physical requirements of position including, ability to lift up to 50 pounds, climbing, stooping, kneeling, reaching, and handling
Position requires some travel. Valid driver's license and required insurance is required
Preferred
Bachelor's degree in information technology, computer science, or related field
Benefits
Medical, dental, vision coverage
401(k) plan with a generous employer match
Paid time off, including vacation, company holidays, and volunteer hours
Professional development and tuition reimbursement
Company
VISIT FLORIDA
VISIT FLORIDA is a marketing and advertising company providing mobile marketing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brenna Dacks, TMP
Regional Partnership Manager
Matthew Tuchman
Regional Partnership Manager
Recent News
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