Swayable · 11 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $115K/yr
2+ years expSwayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. They are seeking a Technical Support Engineer to provide first-line technical support, streamline operations, and collaborate with internal teams to enhance tools and processes.
AdvertisingAnalyticsArtificial Intelligence (AI)Big DataBrand MarketingCause MarketingData VisualizationDigital MediaMachine LearningPredictive Analytics
Responsibilities
Triage and resolve technical support tickets submitted by the Client Research Services (CRS) team
Escalate issues to Engineering only when necessary, progressively reducing dependence as you gain expertise
Refine and maintain technical documentation, including the CRS and Engineering runbooks
Identify and recommend opportunities for automation and system improvements
Collaborate closely with Engineering and Product teams to advocate for scalable solutions and internal tooling improvements
Manage access and permissions (e.g., MongoDB credentials) as required to fulfill support tasks
You will report to the Director of Client and Research Success and work cross-functionally with the Engineering and Product teams, playing a critical part in maintaining high-quality execution while unlocking efficiency through process improvement and automation
Qualification
Required
2+ years of experience in technical support, solutions engineering, or an equivalent technical role
Strong problem-solving skills and a passion for understanding how systems work
Comfortable working with internal stakeholders to identify and resolve technical issues
Familiarity with modern software tools and databases (MongoDB experience is a plus)
Able to synthesize information and improve documentation over time
Excellent organizational skills and the ability to prioritize multiple issues at once
A collaborative mindset and eagerness to learn from others across Engineering, Product, and Client Success teams
Benefits
100% Medical, Dental & Vision Plans
Generous PTO (3 weeks first year, 4 weeks second year, 5 weeks third year, 6 weeks fourth year onward)
Equity options
401k, FSA
Ongoing professional development stipend
Company
Swayable
Swayable is a creative testing platform that measures persuasion.
51-200 employees
H1B Sponsorship
Swayable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (9)
2022 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-05-01Seed
2018-02-26Seed
Leadership Team
James Slezak
CEO and Founder
Recent News
2025-10-09
2025-04-24
Company data provided by crunchbase