Senior Analyst, WFM Reporting & Analytics jobs in United States
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disney · 9 hours ago

Senior Analyst, WFM Reporting & Analytics

positionSan Antonio, TX
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

Disney Direct to Consumer (DTC) includes premium streaming services like Hulu and Disney+. The Senior Analyst, WFM Reporting & Analytics is responsible for delivering accurate insights to support operational performance and strategic decision-making across the global workforce management ecosystem.

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H1B Sponsor Likelynote

Responsibilities

Develop and maintain daily, weekly, and monthly reports on key WFM metrics such as service levels, adherence, occupancy, and forecast accuracy
Design and manage interactive dashboards using NICE CXone, IEX, and BI tools to provide real-time visibility into operational performance
Analyze trends and anomalies in workforce data to identify opportunities for improvement and support business decisions
Work closely with WFM, operations, and leadership teams to understand reporting needs and deliver customized analytics solutions
Ensure data accuracy and consistency across reports and automate recurring reporting processes where possible

Qualification

NICE CXoneIEXPower BITableauSQLExcelAnalytical skillsData analysisData integrityCollaboration

Required

Bachelor's degree or equivalent experience in a related field
3 years of experience in reporting and analytics within a contact center or BPO environment
2 years hands-on experience with Excel, SQL, and BI tools such as Power BI or Tableau
Strong analytical skills with the ability to troubleshoot data discrepancies and optimize reporting processes
Experience in interpreting operational data and presenting insights to cross-functional teams

Preferred

Bachelors Degree in a related field
Proven experience working with NICE CXone, IEX

Company

disney

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disney.com
dateFounded in 1996
location
Mumbai, Maharashtra, IND
people-size11-50 employees
web-link
http://radio.disney.com/

H1B Sponsorship

disney has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)

Funding

Current Stage
Early Stage
Company data provided by crunchbase