Sunshine Minting, Inc. · 10 hours ago
Customer Service Account Specialist
Henderson, NV
Full-time
Onsite
Mid Level
3+ years expSunshine Minting is a company focused on customer service in the manufacturing sector. The Customer Service Account Specialist will manage all aspects of the customer service relationship, including processing sales orders, handling customer inquiries, and ensuring customer satisfaction through effective communication and coordination with various departments.
Mining
Responsibilities
Assume familiarization with company procedures, product lines, prices, delivery times and any marketing and promotional services as required
Responsible for incoming customer service inquiries, responding in a timely manner
Maintain complete customer records as pertaining to customer orders, quotes, tolling account details, accounts receivables and any other important information relating to an account on a daily basis, or as needed
Works directly with customers, keeping them continuously informed of any progress, issues or updates including shipping documentation
Responds in a timely fashion to any customer feedback and follows appropriate complaint documentation procedures to assist in resolving issues and ensuring customer satisfaction
Gather and compile information pertaining to accounts and create reports for customers and management as needed
Accounts receivables as it pertains to customer invoicing, monitoring account balances and collection of customer payments
Creates commercial invoices for international shipments, works with the international customers to make sure we are meeting specific international shipping requirements and documentation
Works with logistics to obtain shipping quotes, arrange special shipments and to file claims for lost/damaged shipments when necessary
Manage customer owned product (tolling) accounts to ensure that metal supply is maintained, and any other customer owned product is accounted for and used for customer specific projects. Processes IMA (inbound material authorizations) and other transfer records required
Coordinate and communicate with other departments to ensure that timelines for order processing are being met
Perform daily office duties including but not limited to updating metal pricing, filing, copying, handling phones, greeting visitors, distributing messages and faxes
Any additional duties as assigned by management
Qualification
Required
3+ years of experience in Customer Service or Sales in the Manufacturing environment preferably with international/global focus
Some college or equivalent experience and training. Diploma or Bachelor's degree preferred
Ability to read, write, do basic math, and communicate effectively in English
Reflects 'Best in Industry Service' to customers
Self-motivated, team player
Must be able to attend work regularly; be on time and be reliable
Excellent phone skills, spelling, grammar, and command of the English language. Good basic math skills
Strong office and administrative skills; knowledge and use of operations of standard office equipment at a level generally acquired through 2+ years related experience
Ability to use and understand a variety of computer software applications in word processing, spreadsheets, database and other as needed – specifically Microsoft Office Suite. Experience with Accounting related software desired. CRM and SAP software would be a plus
High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy
Some analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
Work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities and deadlines
Ability to multi-task
Must maintain a professional, upbeat, energetic appearance and attitude
Good attendance is an essential function of the position
Company
Sunshine Minting, Inc.
Sunshine Minting is a mining & metals company offering precious metals minting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Trubey
Executive Vice President, Chief Operating Officer
Recent News
Sunshine Minting, Inc.
2025-10-09
GlobeNewswire News Room
2025-01-28
2023-08-30
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