NetSuite · 1 week ago
Cloud Customer Support Analyst
United States
Full-time
Remote
Mid, Senior Level
$46K/yr - $89K/yr
3+ years expNetSuite is a leader in cloud solutions, and they are seeking a Cloud Customer Success Analyst to support the world's leading casino organizations. The role involves analyzing client data to identify opportunities for upsell and optimization, driving revenue and guest satisfaction through collaboration with operational and technology teams.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Turn numbers into narratives. Dive deep into casino client data—analysing performance trends, booking behaviour, and platform activity—to identify upsell and optimization opportunities. Translate complex findings into clear, actionable recommendations that unlock new value for clients
Drive results. Partner with operational and technology teams at leading casinos, configuring property systems and implementing strategic changes that directly boost revenue and guest satisfaction
Influence with insight. Act as a trusted advisor, collaborating with casino management at all organizational levels. Align upsell and revenue strategies from the top down, ensuring clarity, buy-in, and measurable impact at every touchpoint
Unlock Growth Opportunities. Define, forecast, and manage fulfillment of Nor1-related revenue streams, using data and analytics to prioritize and expand client success
Launch Innovative Products. Work closely with clients to introduce and establish new Nor1 offerings, leading both the rollout and adoption process for maximum impact
Create Engaging Training Resources. Design and deliver compelling training materials and presentations, empowering clients to make the most of Nor1’s capabilities
Operational Excellence. Provide hands-on day-to-day support for client operations—including system configuration, troubleshooting, and stakeholder training—to ensure seamless technology and process integration
Harness Data Insights. Partner with Data Science teams to gather business intelligence, leveraging insights to inform both short- and long-term client strategies
Adapt to Diverse Needs. Provide exceptional support across time zones—from early mornings to late evenings—ensuring global client needs are anticipated and met
Qualification
Required
5+ years in hospitality (hotel or casino operations preferred)
Proven analytical and systems skills: advanced in Microsoft Excel and confident working with data tools and property management systems
Track record of building lasting client relationships, especially in complex organizations (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing)
Experience creating and communicating actionable insights and strategy recommendations
Strong written and verbal communication abilities—able to distill complex analyses into compelling client narratives
Self-starter, comfortable working both independently and collaboratively across teams
Flexibility to travel (up to 25% domestically/internationally) and support clients across varied time zones
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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