Starbucks · 6 hours ago
senior manager, Digital Retail Experiences - Latin America & Caribbean
Coral Gables, FL
Full-time
Hybrid
Senior Level
5+ years expStarbucks is a company known for its commitment to creating a unique customer experience. They are seeking a Senior Manager for Digital Retail Experiences in Latin America & the Caribbean to lead the development of digital customer experience strategies, aligning teams across various functions to enhance customer engagement and satisfaction.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Understand and share customer needs and emerging trends within the space
Bring together teams across marketing, finance, research, UX design, and tech to align strategic goals, objectives, and key results including developing business cases and gaining approval and alignment across teams
Create and manage digital customer experience strategies, including developing and tracking appropriate success metrics, goals, and budgets
Manage data collection and analysis to generate insights and business/brand building actions
Recommend strategy and tactics to senior management. Evaluates, prioritizes, and leads decisions regarding loyalty programs (structure, benefits, engagement), convenience channels (i.e.: delivery, mobile ordering), partnerships, and other tactical opportunities based on expected performance and financial viability
Assure strategies and tactics will be engaging and effective in digital/delivery channels while maintaining brand integrity
Qualification
Required
Bachelor's degree with a concentration in business, marketing, technology, digital or a similar field
Minimum of 5 years of experience in digital marketing
Experience in creating integrated marketing plans
Digital channels and data management experience
Familiarity in sourcing customer insights and taking ideas from concept to launch
Developing and delivering presentations to executive level audiences
Previous team leadership experience
Consolidate data, draw insights, and build storylines to present complicated material effectively
Lead through ambiguity and create clarity on goals and objectives
Working knowledge of Spanish is required
Willingness to travel 20% of time both domestic and internationally
Preferred
Preferred experience with business tools like Tableau
Basic knowledge of Agile practices and/or Human Centered Design preferred
Interest in technology, digital innovation, data management, analytics and insights
Benefits
Medical, dental, vision, basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
Helsinki Times
2026-01-16
Company data provided by crunchbase