Jobs via Dice · 2 days ago
Senior Audio-Video Operations Specialist
Los Angeles, CA
Full-time
Onsite
Senior LevelDice is the leading career destination for tech experts at every stage of their careers. They are seeking a Senior Audio-Video Operations Specialist to manage and troubleshoot complex audio/video issues in live and on-demand streaming environments. The role involves owning incidents, leading major incident responses, and optimizing streaming operations for high-concurrency events.
Computer Software
Responsibilities
Own Tier-2/3 incidents across live and on-demand streaming; troubleshoot acquisition, encoding, packaging, encryption, origin, and CDN layers using OTT expertise
Lead real-time triage, major incident response, outage bridges, SLAs, escalations, and post-mortems using ITIL, ServiceNow, Jira, and structured RCA methodologies
Diagnose complex audio/video issues including black screens, DRM failures, SSAI/CSAI defects, lip-sync, captions, latency drift, and signal impairments
Execute live channel launches, event readiness, redundancy validation, and failover testing across AWS MediaLive, MediaConnect, MediaPackage, MediaTailor, Elemental, Harmonic, and Ateme
Support premium live events and high-concurrency spikes; optimize stream stability, low-latency delivery, regionalization, blackout enforcement, and CDN behavior
Troubleshoot IP video transport and hybrid infrastructure; multicast/unicast, QoS, TCP/UDP, VLANs, BGP fundamentals, Cisco/Juniper CLI
Monitor QoE/QoS with TAG, Telestream, Sencore, Medius, Conviva, NPAW, Mux, Datadog, Grafana, Splunk; analyze player telemetry and stream-level analytics
Resolve monetization and security issues: Widevine, PlayReady, FairPlay DRM, ad-beaconing, watermarking, geo-fencing, content protection systems
Drive reliability improvements via automation, monitoring enhancements, architectural recommendations, and operational process upgrades
Manage multi-CDN operations, traffic steering, origin shielding, and CDN failure isolation
Apply SRE-inspired video reliability practices: failover validation, chaos testing, redundancy modeling
Maintain SOPs, infrastructure documentation, vendor escalations, backlog tickets, and provide technical leadership in 24x7 operations
Qualification
Required
Own Tier-2/3 incidents across live and on-demand streaming; troubleshoot acquisition, encoding, packaging, encryption, origin, and CDN layers using OTT expertise
Lead real-time triage, major incident response, outage bridges, SLAs, escalations, and post-mortems using ITIL, ServiceNow, Jira, and structured RCA methodologies
Diagnose complex audio/video issues including black screens, DRM failures, SSAI/CSAI defects, lip-sync, captions, latency drift, and signal impairments
Execute live channel launches, event readiness, redundancy validation, and failover testing across AWS MediaLive, MediaConnect, MediaPackage, MediaTailor, Elemental, Harmonic, and Ateme
Support premium live events and high-concurrency spikes; optimize stream stability, low-latency delivery, regionalization, blackout enforcement, and CDN behavior
Troubleshoot IP video transport and hybrid infrastructure; multicast/unicast, QoS, TCP/UDP, VLANs, BGP fundamentals, Cisco/Juniper CLI
Monitor QoE/QoS with TAG, Telestream, Sencore, Medius, Conviva, NPAW, Mux, Datadog, Grafana, Splunk; analyze player telemetry and stream-level analytics
Resolve monetization and security issues: Widevine, PlayReady, FairPlay DRM, ad-beaconing, watermarking, geo-fencing, content protection systems
Drive reliability improvements via automation, monitoring enhancements, architectural recommendations, and operational process upgrades
Manage multi-CDN operations, traffic steering, origin shielding, and CDN failure isolation
Apply SRE-inspired video reliability practices: failover validation, chaos testing, redundancy modeling
Maintain SOPs, infrastructure documentation, vendor escalations, backlog tickets, and provide technical leadership in 24x7 operations
Live large-scale streaming operations for Tier-1 sports and high-concurrency events
End-to-end cloud-native video pipelines: AWS MediaLive, MediaConnect, MediaPackage, MediaTailor, Elemental, Harmonic, Ateme
OTT chain troubleshooting: acquisition - encode - package - encrypt - origin - CDN - playback
Low-latency live streaming optimization, large-event surge management
SSAI & client-side ad workflows, advanced DRM (Widevine, PlayReady, FairPlay)
Blackout enforcement, geo-fencing, regionalization
MPEG-TS, HLS, DASH, CMAF, SCTE-35/104 signaling
Advanced PCR/PTS/DTS timing, lip-sync, loudness compliance
Professional codecs/audio formats: H.264/AVC, H.265/HEVC, AAC, AC-3/E-AC-3, PCM
Troubleshoot black screens, macroblocking, frozen video, audio dropouts
IP video delivery: RTP/RTCP, TCP/UDP, multicast/unicast, hybrid on-prem/cloud infrastructure
Network troubleshooting fundamentals: QoS, VLANs, BGP basics
Advanced monitoring: Datadog, Grafana, Splunk
Ticketing/workflow: ServiceNow, Jira; SOPs & documentation
Automation identification, cross-team coordination
Company
Jobs via Dice
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Funding
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