My Health Onsite · 1 week ago
Patient Support Assistant - Full Time - Marion County
Ocala, FL
Full-time
Onsite
New Grad, Entry LevelMy Health Onsite manages employer sponsored health and wellness centers, focusing on building strong relationships with patients. The Patient Scheduling Assistant role involves supporting health centers by managing inbound calls, scheduling appointments, and providing exceptional customer service to patients.
ConsultingHealth CareMedical
Responsibilities
Must be able to handle high volume inbound and/or outbound calls
Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient response
Scheduling appointments by obtaining all pertinent details and maintaining accuracy in data
Identify and escalate priority issues
Provided exceptional customer service
Meet the department KPI and performance goals set forth by management
Adhere to all company policies and procedures and abide by HIPPA regulations
Cheerfully greet and check in/out patients
Maintain patient confidence and ensure confidentiality of patient care information
Coordination and tracking release and request for patient medical records as well as referrals to outside imaging and medical providers
Review daily and weekly patient schedule for accurate appointment times and providers
Prepare correspondence between medical providers and patients
Perform any additional duties requested by management
Qualification
Required
High School Diploma
Prior experience in a medical setting and with an EMR
Working knowledge of medical terminology
Excellent customer service skills
Ability to effectively communicate with staff and patients using excellent written and verbal skills
Strong positive team player willing to take direction and work well with management
Strong knowledge of computer systems including Microsoft Outlook, Word and Excel
Preferred
Candidates fluent in Spanish is a plus!
Benefits
Medical, Dental & Vision Insurance
401k with Company Match
Generous Paid Time Off & Holidays
Company
My Health Onsite
My Health Onsite operates health and wellness centers with a worksite health model for patient wellness and engagement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jalal Kurdi
Chief Medical Officer
Company data provided by crunchbase