Proofpoint · 4 hours ago
Customer Success Manager
Tennessee
Full-time
Onsite
Mid LevelProofpoint is a global leader in human- and agent-centric cybersecurity. The Customer Success Manager will ensure that customers realize the full value of the products and services purchased, maximizing renewals and add-on transactions while advocating for customer success and engagement.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Meet regularly with customers for health checks or other relevant engagements to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own
Analyze various sources of telemetry data to identify target customers for outreach activities, focused on driving customer adoption of product features and best practices
Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful
Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management
Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track
Engage with appropriate internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services
Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success
Guide the customer in best practices to incorporate those strategies into their business/technical plans
Qualification
Required
Customer Success Management or post-sale Account Management experience in a SaaS organization
Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
Proven ability to influence colleagues and customers to act in high impact situations
Ability to effectively communicate and present technical information to both technical & non-technical audiences
Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
Ability to work independently and ability to adapt quickly with a positive attitude
Preferred
4-year college degree in a business area, technical area or equivalent
Previous experience in professional services, sales engineering, senior support engineering, or other customer facing role with exposure to multiple technology areas
Previous experience in Cyber Security, Enterprise or SaaS
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
Founded in 2002
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2026-01-06
2025-12-18
Company data provided by crunchbase