Persona · 15 hours ago
Account Manager, Public Sector
United States
Full-time
Remote
Senior Level
$120K/yr - $160K/yr
5+ years expPersona is a configurable identity platform focused on helping businesses verify individuals and organizations in a digital-first world. They are seeking a business development professional to drive revenue and business growth for their public sector segment, focusing on building relationships and managing post-sale experiences for state, local, and education customers.
Cyber SecurityFraud DetectionIdentity ManagementInformation TechnologySaaS
No H1B
Responsibilities
SLED Customer Engagement & Discovery: Partner with state, local, and education customers to understand agency missions, compliance requirements, workflows, and operational challenges Persona can help address
Post-Sale Account Ownership: Own the end-to-end post-sale experience for SLED accounts, including onboarding, implementation coordination, training, and success planning aligned to agency outcomes
Adoption & Performance Management: Monitor product usage and performance at the account level, identify risks or gaps in adoption, and guide customers on optimizing their integrations to achieve intended results
Stakeholder Alignment Across Agencies: Navigate complex public-sector organizations to align technical, operational, procurement, and executive stakeholders, building champions and removing blockers to adoption
Ongoing Value & Account Health: Drive long-term value through regular health reviews, data-informed recommendations, and proactive engagement to ensure continued impact post-launch
Expansion Within SLED Accounts: Identify expansion opportunities within existing agencies by understanding evolving needs, programs, and funding cycles, in close partnership with sales and marketing teams
Trusted Public-Sector Advisor: Establish and maintain strong, multi-threaded relationships with agency leaders and administrators by providing tailored guidance and public-sector–aware support
Renewals & Contract Management: Proactively manage renewals in alignment with public-sector procurement timelines, collaborating with sales to support contract extensions, amendments, and renewals
Product & Fraud Mitigation Expertise: Serve as the subject matter expert on Persona’s products and fraud mitigation best practices, incorporating SLED customer feedback to inform product improvements and playbooks
Qualification
Required
5+ years of experience managing post-sale relationships for state, local, or education customers, with a strong understanding of public-sector procurement processes, compliance considerations, and multi-stakeholder environments
Proven ability to drive onboarding, adoption, renewals, and account growth by building trusted relationships, analyzing usage data, and partnering cross-functionally to deliver measurable customer outcomes
Familiarity with identity verification or other fraud detection solutions (or a strong willingness to learn)
Self-motivated, detail-oriented, with a big appetite for winning
Candidates must be legally authorized to work in the United States and must live in the United States
Preferred
Experience in fraud, identity verification, or another analytical discipline in program integrity is a plus
Benefits
Medical
Dental
Vision
3% 401(k) contribution
Unlimited PTO
Quarterly mental health days
Family planning benefits
Professional development stipend
Wellness benefits
Company
Persona
Persona is an identity verification and management platform that enables businesses to automate and streamline their verification processes.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$417.5MKey Investors
Founders FundIndex VenturesCoatue
2025-04-30Series D· $200M
2021-09-15Series C· $150M
2021-05-04Series B· $50M
Leadership Team
Rick Song
Co-Founder & CEO
Charles Yeh
Co-Founder & CTO
Recent News
2026-01-22
2026-01-22
Android Headlines
2026-01-22
Company data provided by crunchbase