Operations Systems Analyst jobs in United States
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disney · 16 hours ago

Operations Systems Analyst

positionSan Antonio, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$62K/yr - $83K/yr
date2+ years exp

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu and Disney+. The Operations Systems Analyst is responsible for managing user access, system configurations, and operational alignment across enterprise platforms, serving as a liaison between IT, HR, and WFM teams to ensure system integrity and performance optimization.

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H1B Sponsor Likelynote

Responsibilities

Provision, modify, and deactivate user accounts across WFM and CRM platforms in accordance with HR and IT protocols
Assign and maintain user roles, skills, and access levels based on business function and operational requirements
Serve as the primary point of contact for troubleshooting CXone user settings and validating profile configurations prior to escalating to NICE System Management
Ensure IEX system configurations support accurate forecasting, planning, and user interfacing aligned with business operations
Conduct regular audits of system permissions and access logs to ensure compliance with internal and regulatory standards
Maintain and update system settings, queues, and routing configurations to support evolving operational needs
Collaborate with IT, HR, and WFM teams to support seamless onboarding and integration between systems, including HRIS and CRM platforms
Document procedures, access changes, and configuration updates to support transparency and audit readiness

Qualification

NICECXoneIEXSalesforceSprout SocialWFM systems administrationUser access managementInformation SystemsBusiness AdministrationTechnical system managementTroubleshootingCompliancePerformance optimization

Required

Bachelor's degree in Information Systems, Business Administration, or related field preferred
2+ years of experience in IT operations, WFM systems administration, or user access management

Preferred

Hands-on experience with NICE, CXone, IEX, Salesforce, Sprout Social, Verint, Genesys, or similar platforms

Benefits

Medical
Financial
Bonus
Long-term incentive units

Company

disney

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disney.com
dateFounded in 1991
location
New York, New York, USA
people-size11-50 employees
web-link
https://family.disney.com/

H1B Sponsorship

disney has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)

Funding

Current Stage
Early Stage
Total Funding
unknown
2012-01-20Acquired
Company data provided by crunchbase