Round One Entertainment Inc. · 1 day ago
Amusement Manager (Arcade)
Woodbridge, VA
Full-time
Onsite
Entry, Mid Level
$21/hr - $22/hr
2+ years expRound One Entertainment Inc. is seeking an Amusement Manager to oversee the arcade and crane operations. The role involves managing staff, ensuring excellent customer service, handling cash, and maintaining equipment in ideal conditions.
Amusement Park and ArcadeFood and BeverageMedia and Entertainment
Responsibilities
Achieve sales goals through the efficient execution of Company policies
Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty
Explains game operation or rules to customers, and responds to customer complaints of machine malfunction
Plan and prepare work schedules and assignments of employees to specific duties
Monitor store inventory levels on a daily basis ensure adequate availability of products
In conjunction with the General Manager, supervise department employees to ensure they are in compliance with established operating practices and policies
Ensure all store amusement employees are properly trained
Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner
Able to perform General Manager duties in his/her absence
Monitor store staffing on a daily basis to ensure the department is adequately staffed
Assist the General Manager in curbing internal and external theft
Ensure the store and Redemption are presents a pleasing image by changing store displays for better traffic flow with the approval of the General Manager
Ability to understand and track departmental sales on an ongoing basis
Assist with overall operations improvements such as increasing customer base
Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers
Resolve complex customer complaints
Conducts alcohol and age restriction control in accordance with company policies
Perform all shift duties as required by the General Manager
Assist in the recruitment and hiring of the most qualified applicants to meet store needs
Complete reviews, absence reports, supervise staff with time and attendance along with work ethics
Review department timesheets for accuracy
Counsel and train employees as needed
Additional duties and responsibilities to be performed when directed by General Manager:
Receiving/Shipping
Invoicing
Cash Handling and Management
Front Counter to include register functions/procedures
Travel for company-related errands and off-site assignments
Follow Company guidelines for managing confidential information, customer satisfaction and supervising sales associates
Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances
Enforce compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention
Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering
Qualification
Required
Must be at least 21 years or older
Strong sense of customer service and interpersonal skills
High integrity and respect for everyone
Solid communication skills
Strong critical and analytical thinking skills
Appreciation for diversity (thought, ethnic, gender, etc.)
Associates degree
2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries
Company
Round One Entertainment Inc.
Round1 is a multi-entertainment activity complex holding stores in California (7), Washington (1), Colorado (1), Texas (2), Michigan (1), New York (2), Maine (1), Pennsylvania (2), Georgia (1), Massachusetts (1), Illinois (3), North Carolina (1), Utah (1), New Mexico (1), and Ohio (1) (as of September, 2018).
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shintaro "Shane" Kaji
COO and EVP of Business Development/Operations
Recent News
2025-09-04
Company data provided by crunchbase