Babcock & Wilcox · 15 hours ago
Replacement Parts Analyst
US-OH-Akron
Full-time
Onsite
New Grad, Entry LevelBabcock & Wilcox is currently seeking a Customer Service Representative within the Global Parts & Services organization to serve as the primary contact for customers in identifying replacement parts sales opportunities. The role involves managing quote and order execution, ensuring customer satisfaction, and developing relationships with various stakeholders to support and grow business levels.
Electrical DistributionEnergyService Industry
Responsibilities
Serves as primary contact with customers requesting replacement parts including B&W traditional boiler parts, environmental parts
Initiates process for quote preparation and order fulfillment
Receives all quote/order requests
Enters quotes and orders into the system and begins routing process as necessary
Document customer inquiry information
Assists in the development of scope of orders and quotes
May expedite quote/order through process
Assures quote/order meets customer and internal quality requirements
Presents quote/order acknowledgement to customer
Reviews customer PO at sales order entry compared to the matching quote to verify lead time, quantities, price and progress payments if applicable
Monitor reports of rescheduled shipments maintaining excellent communication with customers to inform them of revised delivery dates and advise of other changes regarding order fulfillment
Works directly with the District Engineer, Field Service personnel, and Replacement Parts Project Specialists in support of the customer territory
Develop a network of relationships with Sales, Service and the Customer to systematically provide support to customers to maintain and grow current business levels
Required to do high level research based upon information provided by customers or sales to determine parts involved as well as be able to identify when additional support is needed
Qualification
Required
Excellent organizational and communication skills
Computer skills in data entry and document storage
Customer relations skills or inside sales experience
Preferred
Knowledge of PLM, Visibility, Data Warehouse, Oracle and Global Parts processes
Knowledge of the scope of supply, engineering requirements, manufacturing processes and sublet requirements of the B&W replacement parts portfolio
Knowledge of B&W Technical Standards
Associate degree in Business or Technology or knowledge normally associated with this degree
Company
Babcock & Wilcox
Babcock & Wilcox, based in Akron, Ohio, USA is a global leader in energy and environmental technologies and services for power, renewable and industrial markets.
Founded in 1867
1001-5000 employees
H1B Sponsorship
Babcock & Wilcox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$227.5MKey Investors
West Virginia Department of Economic DevelopmentAxos Bank
2025-11-05Post Ipo Equity· $67.5M
2024-12-10Grant· $10M
2024-01-18Post Ipo Debt· $150M
Leadership Team
Cameron Frymyer
Executive Vice President and Chief Financial Officer
Gillianne Hetrick
Senior Vice President Corporate Operations
Recent News
2026-01-20
Company data provided by crunchbase