Anchor Line Insurance · 1 day ago
Remote Licensed Customer Service Agent
United States
Full-time
Remote
New Grad, Entry LevelAnchor Line Insurance is a modern, client-focused agency dedicated to protecting what matters most for families and individuals. They are seeking a Licensed Customer Service Agent to handle client inquiries, assist with policy management, and deliver exceptional service with a client-first mindset.
Insurance
Responsibilities
As our Customer Service Agent, you’ll be the go-to person for clients making sure they feel valued, supported, and taken care of:
Handle inbound calls, emails, and chats from clients regarding their insurance policies
Assist with policy changes, endorsements, renewals, and cancellations
Process payments and billing inquiries
Provide accurate information about coverage, deductibles, claims, and account details
Troubleshoot client issues with professionalism and empathy
Cross-sell or upsell additional coverages where appropriate (Home, Auto, etc.)
Maintain accurate client records in agency management systems
Support producers by managing follow-ups, documentation, and client communication
Stay up-to-date on carrier guidelines, state regulations, and industry best practices
Deliver service with a client-first mindset—professional, friendly, and solution-oriented
Qualification
Required
Active Florida 220 license (required)
Customer service background in insurance or call center setting
Excellent communication and problem-solving skills
Tech-savvy and comfortable working with agency management systems and CRM tools
Dependable, organized, and able to thrive in a remote environment
Positive, personable, and able to balance friendliness with professionalism
Preferred
Previous Allstate experience is strongly preferred
Benefits
Paid Time Off (PTO)
Work from Home
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Parental Leave
Appreciation Lunches
Work-Life Balance
Weekly Management Meetings
Monthly Bonus Opportunities
Monthly Bonus Opportunities
Work Equipment Supplied
Company
Anchor Line Insurance
Anchorline Insurance is a Florida-based provider serving the entire state, specializing in home, auto, boat, motorcycle, umbrella, commercial, and life insurance.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase