RIDE Mobility · 14 hours ago
Technical Training Manager
Pasadena, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
3+ years expRIDE Mobility is seeking a hardworking Technical Training Manager for their Customer Service Department to lead the design and delivery of technical training programs. The role involves developing and implementing training programs for RIDE's electric vehicle lineup, ensuring that all new hires receive essential technical training and ongoing certification.
Responsibilities
Conduct individual and team skills gap analyses
Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations
Coordinate product-related training, including presentations of new features and simulation activities in a demo environment
Oversee implementation of LMS including vendor selection and deployment
Ensure all new hires undergo essential technical training and ongoing training certification
Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement
Schedule in-house educational sessions
Measure improvements in employees' job performance at the end of each course
Gather feedback from trainees and instructors and recommend suggestions to the learning process
Acting as the main point of communication regarding training and requirements between customers and Customer Service Department
Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals
Delegate work assignments effectively to trainers and writers to meet set goals
Manage all customer queries regarding training and resolve issues in coordination with the relevant departments
Determine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productive
Ensure that company safety guidelines are followed by team members
Monitor and manage expenses within the allotted budget
Work with various teams to achieve optimum customer service, profitability, and cost effectiveness
Oversee performance evaluations, appraisals, and training needs for team members
Qualification
Required
Excellent customer service skills
Proven work experience (3 years) as a Technical Training Manager or similar role
Strong leadership
Results-orientated and able to work in different environmental conditions
Ability to travel
Proficiency in MS Office (Outlook, Word, Excel)
Experience in developing technical course content
Knowledge of web-based learning platforms and modern educational techniques
Excellent communication skills with the ability to explain technical terms using simple language
Preferred
Additional certification in training (e.g., Certified Technical Trainer) is a plus
Benefits
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Vision insurance
Company
RIDE Mobility
RIDE, a BYD spinoff, is redefining the future of transportation in North America.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase