Ensign Services · 1 day ago
IT Field Resource
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expEnsign Services, Inc. is a subsidiary of The Ensign Group, Inc. that provides service and support in the post-acute care industry. The IT Field Resource is responsible for performing IT-related duties to ensure system operations are fully functional at nursing homes, including equipment deployment and support for facility administration and team members.
Health CareMedicalNursing and Residential CareRehabilitation
Responsibilities
Deploy, Service & Order Equipment
Install Networking & Telco Equipment
Process Warranty Request & Returns
MDM Management
Process Zendesk Tickets & Equipment Quotes
Manage Service Now Directory
Attend Team Meetings and Culture Events
Local in-market travel – Phoenix and Tucson areas
Out of market travel – (limited basis)
Support Facility Administration, Nursing and Service Center Team Members
Reconcile Your AMEX Concur Expenses
Assist Fellow Field Ops Team Members
Project Management
Qualification
Required
Possess an Associates/Bachelor's Degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience
5+ years of direct hands-on experience supporting 100+ users or multiple locations
Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day
Possesses knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues
IT Field Resources will work closely with other IT departments such as Networking, Engineering, Telco, and Help Desk to assist with trouble tickets, projects, and tech refreshes when needed
Have first-hand experience deploying equipment such as Desktop, Laptops, Tablets, Monitors, Peripherals, Printers, Copiers, or medical support equipment on a small, medium, and large scale
Intermediate to advance knowledge using HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers for deployment
Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem
Intermediate knowledge of Windows OS 8.1, 10, and 11
Knowledge of mobile device management and configuration tool
Due to the travel and car rental requirements for this position, applicants must be 25 years or older
Benefits
Medical/dental/vision coverage
Company-provided life insurance
401(k) with company match
Sick/vacation plans
Access to our fully equipped onsite gym
Company
Ensign Services
Ensign Services, Inc. offers healthcare services including skilled nursing, assisted living, and rehabilitation.
501-1000 employees
H1B Sponsorship
Ensign Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Suzanne Snapper
CFO
Barry Haneke
Compliance Partner - Therapy
Recent News
Morningstar.com
2025-09-02
Company data provided by crunchbase