National Grain and Feed Association · 14 hours ago
Manager, Enterprise Systems and Event Solutions
Crystal City, VA
Full-time
Onsite
Mid Level
3+ years expThe National Grain and Feed Association (NGFA) represents approximately 700 member companies across various sectors. The Manager of Enterprise Systems & Event Solutions is responsible for leading the strategy, management, and optimization of the organization’s enterprise systems, CRM/AMS platforms, and event technology infrastructure to enhance member experiences and drive data-informed decision-making.
AgricultureNon ProfitSocialTraining
Hiring Manager
Mary Hitchcock
Responsibilities
Configure, customize, and enhance NGFA’s core platforms to support new initiatives, organizational growth, and evolving business needs
Lead and contribute to the design, testing, and rollout of new features, system improvements, and platform updates that elevate operational efficiency
Proactively identify opportunities to streamline workflows and implement scalable technical solutions that increase productivity and accuracy across teams
Maintain and optimize NGFA’s information systems, ensuring they remain reliable, intuitive, and aligned with staff and membership needs
Execute system upgrades, patches, and enhancements with minimal disruption while driving maximum performance
Build and refine dashboards and reports that deliver clear, actionable insights for staff and leadership
Collaborate with vendors and partners to troubleshoot issues, deploy updates, and continuously improve NGFA’s technical ecosystem
Be the go-to expert for event tech—owning the setup, operation, and optimization of registration systems, mobile apps, badge printing, integrations, and attendee data
Deliver exceptional on-site event support by troubleshooting registration issues, assisting attendees, and solving technical challenges in real time
Manage all pre-, mid-, and post-event platform tasks, ensuring accurate data, seamless workflows, and reliable reporting of registration trends and outcomes
Support attendees, members, and customers with registration and platform questions, ensuring accurate financial and membership data at every step
Travel to 2–3 conferences per year to provide hands-on support and bring technical excellence to NGFA’s largest events
Provide responsive, solutions-oriented support to staff—tackling technical issues quickly and keeping everyone moving
Help colleagues make the most of NGFA’s systems by advising on features, workflows, and best practices
Create and deliver occasional training or resources to build staff confidence, adaptation, and efficiency
Function as a champion for improving the staff, member, and customer experience across all NGFA platforms
Qualification
Required
3-5 years of experience working with CRM/AMS platforms (experience with Microsoft 365 and/or CVENT or related platforms a plus)
Bachelor's Degree (Majors in Business Administration, Management Information Systems, or Data Analytics are a plus but not required)
Ability to work in the NGFA office in Arlington, VA
Advanced proficiency with Excel and Microsoft Office
Excellent written and oral communication skills
Preferred
Experience with trade associations or membership organizations is a plus—and an interest in serving a member-driven community is even better
Benefits
Health
Dental
Vision
Life insurance
HSA/FSA
401k with employer match
Paid vacation and personal days
Company
National Grain and Feed Association
The National Grain and Feed Association, founded in 1896, is a broad-based, non-profit trade association that represents and provides services for grain, feed and related commercial businesses.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-08-25
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