Glacier Bancorp, Inc. · 2 days ago
Assistant Operations Officer
Reno, NV
Full-time
Onsite
Mid Level
3+ years expGlacier Bancorp is a financial institution seeking an Assistant Operations Officer to assist in managing branch deposit operations. This role focuses on delivering exceptional customer service, managing team performance, and ensuring compliance with banking policies and procedures.
BankingCommercialFinanceVenture Capital
No H1B
Responsibilities
Assists with coordination of activities to ensure operations are conducted in accordance with the Bank’s policies, procedures, and practices
Responsible for producing accurate high-quality work while continually seeking to improve productivity, efficiency, and cost-savings measures of branch operations
Responds promptly to customer requests, inquiries, and complaints following through on commitments and obligations
Proactively protects the Bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and operational losses to the Bank
Finds opportunities to develop new customer relationships and enhance existing customer relationships by maintaining a thorough knowledge of and effectively promoting the Bank’s products and services
Motivates all branch employees and assists in attaining consumer and business development goals through active participation and support of division campaigns and the High Performance Growth (HPG) Program
Assists with the branch certifications process, callback process, and monitors branch activity and quality control reports
Assists with maintaining appropriate cash supply and ensures proper cash controls are adhered to by all branch operations personnel
Performs or assists, as needed, with all Teller functions, including, but not limited to, processing deposits, withdrawals, loan payments, stop payments, selling cashier checks, and processing account holds
Performs or assists, as needed, with all New Account functions, including, but not limited to opening a variety of accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, create and troubleshoot online banking accounts, ordering checks and debit cards, and processing disputes
Keeps management appropriately informed of area activities and of any significant problems or complaints
Provides superior internal and external customer service: must demonstrate self-governance, timeliness, courtesy, and respect toward customers, prospective customers, and organization personnel
Represents the Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting Bank and customer needs
Keeps work area organized and tidy for efficiency and to maintain customer privacy
Completes and/or attends assigned training sessions within the assigned time frames and stays current on new operational procedures
Attends and participates in meetings as required
Must comply with applicable laws and regulations, include but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Duties, responsibilities, and activities may change or be assigned at any time with or without notice
May be required to work at other branches due to personnel shortages
Qualification
Required
Associate's degree from two-year college or technical school; or related experience and/or training; or equivalent combination of education and experience
Three to five years of similar or related experience, including time spent in preparatory positions
Strong product knowledge within the banking services industry
Proficient with PC applications including Microsoft Office (Excel and Word)
Must have the ability to communicate effectively and tactfully in difficult situations with customers or personnel
The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compare rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to interpret a variety of technical instructions and can deal with multiple variables
Frequently required to stand, talk, hear, and use a computer
Occasionally required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Benefits
Medical
Dental
Vision
Life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan, including 401(k) and Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Paid Time Off (PTO) plan
Paid holidays
Company
Glacier Bancorp, Inc.
At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-10-01IPO
Leadership Team
R
Randall Chesler
President and Chief Executive Officer
D
Don Chery
EVP/Chief Administrative Officer
Recent News
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2026-01-23
2026-01-23
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2026-01-23
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