M&T Bank · 6 hours ago
Contact Center Associate Program Review and Instructional Designer
Bridgeport, CT
Full-time
Hybrid
Entry, Mid Level
$76K/yr - $126K/yr
2+ years expM&T Bank is a financial institution seeking an Associate Instructional Designer to create effective learning solutions. The role involves utilizing instructional design methodologies to develop training content and manage project deliverables while adhering to company standards.
Financial Services
Responsibilities
Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients
Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions
Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Bachelor's degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience
Excellent oral communication and interpersonal skills required
Critical thinking, analysis, and synthesis skills required
Skills in planning, organizing, and self-management required
Ability to work collaboratively and creatively in a deadline driven environment
Project manage multiple projects at different stages, while meeting deadlines and quality standards
Preferred
Experience in training and development, retail, sales, or financial and banking services preferred
Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred
Advanced degree in Instructional Design, Curriculum Design, or Adult Education
ATD certification preferred
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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