NEOGOV · 1 day ago
INTERNAL IT Business Analyst I / 60017386, 61047526, 60017386
Richland County, SC
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $52K/yrNEOGOV is seeking an IT Business Analyst I to support the Bureau of Medicaid Systems. The role involves responding to support tickets, troubleshooting system issues, and providing assistance to Medicaid systems end users under general supervision.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Respond to support requests and tasks escalated from Tier 1 and other support staff, or otherwise designated as Tier 2 requests by management. Contribute to team documentation and communications to facilitate the sharing of knowledge. Engage with external parties to facilitate resolution of issues when required
Demonstrate and maintain high proficiency with and knowledge of SCDHHS eligibility systems, policy, and processes. Ensure awareness and understanding of planned system, policy, and/or process changes and their impact to current operations
Provide direct support to Medicaid systems end users by responding to support tickets, answering inbound support calls, and via other modalities as assigned
Participates in relevant professional development activities
Perform other duties as assigned by supervisor
Qualification
Required
A high school diploma and relevant experience in customer service, desktop support, helpdesk, application support, phone support, office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems
Experience working with South Carolina Medicaid programs such as Cúram HCR or CGIS modules required
Occasional overnight travel
Overtime and/or weekend work with Deputy approval
Sitting or standing for long periods of time
Lifting requirements: 20 lbs
Preferred
Working knowledge of SC Medicaid eligibility processes and procedures
Proficiency with SC Medicaid eligibility systems
Ability to establish and maintain effective professional relationships
Ability to effectively and professionally communicate, verbally and in writing, technical and non-technical information to audiences with varying skill and knowledge levels
Ability to exercise good judgment and discretion
Ability to quickly adapt to changes in systems, processes, and/or environment
May be required to carry an agency-issued phone and provide 'on call' support on a recurring schedule
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
15 days annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs.
Health insurance; retirement and savings plan options; and paid vacation and sick leave.
Tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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