Klipboard · 7 hours ago
Software Implementation Project Manager
Cary, NC
Full-time
Hybrid
Mid LevelKlipboard is a company that provides specialist software and services for the distributive trade. They are seeking a motivated individual to manage large-scale software implementation projects, guiding customers through their implementation journey and ensuring successful project delivery according to the Statement of Work.
Computer Software
Responsibilities
Conduct onsite discovery sessions documenting customer processes
Create training plans aligned with customer workflows
Perform business analysis and tailor process documentation
Document and communicate software change requests to development
Deliver product training to customer teams
Identify topics for standardized LMS training content
Travel onsite for discovery, training, and go-live support
Learn the Klipboard product through videos, meetings, documentation, and hands-on exploration
Stay current on new software features
Maintain accurate project timelines in project management tools
Provide status reporting to internal and external stakeholders
Manage scope creep by enforcing the Statement of Work
Escalate issues or blockers impacting timelines or customer satisfaction
Ensure customers understand next steps throughout the project
Manage the Enterprise support queue according to support standards
Provide technical assistance to the Implementation and Enterprise teams
Modify and customize reports/templates based on customer needs
Collaborate with Customer Success to ensure exceptional service
Work with development to troubleshoot issues and support QA
Adjust work hours as needed to support team and project demands
Qualification
Required
Bachelor's degree in accounting, Computer Science, Business, or equivalent experience
Outstanding communication skills (written and verbal)
Experience managing multiple implementations simultaneously
Exceptional attention to detail
Comfort working across time zones via web conferencing and onsite visits
Ability to identify complex issues and coordinate solutions
Strong sense of ownership and accountability
Team‑focused mindset
Preferred
PMP or similar certification strongly preferred
Experience implementing ERP software in wholesale distribution
Experience working with ERP systems in the distribution space
Company
Klipboard
Klipboard | Business Management Software Solutions Klipboard (formerly Kerridge Commercial Systems) delivers industry-leading, cloud-based business management software to companies across distribution, automotive, retail, rental, manufacturing, transport management, and field service sectors.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase