Lineage · 1 month ago
Software Reliability Engineer, WMS
Novi, MI
Full-time
Onsite
New Grad, Entry LevelLineage is a forward-thinking and fast-growing organization operating a network of frozen food warehouse facilities. The Reliability Engineer will focus on investigating, diagnosing, and resolving operational software issues to maintain uptime and optimize system reliability for the Warehouse Management System (WMS).
Food DeliveryFood ProcessingLogisticsSupply Chain ManagementWarehousing
No H1B
Responsibilities
Operational Issue Investigation and Quick Resolution
Monitor and respond to operational issues affecting WMS functions (e.g., receiving, shipping, inventory)
Analyze system logs, error reports, and transaction flows to identify anomalies or failures
Work closely with Level 1 support and warehouse operation teams to understand incident symptoms and timelines
Execute quick resolutions by using extended user rights, database interventions, or WMS configuration changes
Code-Level Debugging
Debug application code, workflows, customizations, and interfaces to identify bugs or performance bottlenecks
Collaborate with WMS QA team to reproduce issues in test environments and trace through application workflows to isolate root causes
Collaborate with Product/Development teams to propose, implement, and test code fixes
Real-Time System Monitoring
Use tools like Datadog or internal diagnostics to monitor WMS behavior
Proactively set up or refine alerts for failure patterns (e.g., inventory mismatches, interface timeouts, RF disconnects)
Improve observability by suggesting/implement better logging practices and metric coverage
Interface Troubleshooting
Investigate communication failures between WMS and other Products (e.g., LinOS, Link, EDI, Easymetrics)
Troubleshoot integration issues between the WMS and external systems (e.g., DevOps, DCOps)
Provide software-side support during integration testing, mainly remote and on-site by occasion
Incident Management & Escalation
Participate in on-call rotations or site support shifts for time-sensitive incidents
Coordinate with operations, IT, and engineering during critical events to ensure fast resolution
Document incidents thoroughly, including root causes, fixes, and follow-up actions
Post-Incident Review & Continuous Improvement
Contribute to postmortem analysis for high-impact incidents
Recommend and implement configuration changes or process improvements to prevent repeated issues
Update or create playbooks and troubleshooting guides for known WMS issues
Internal Tooling and Automation
Develop scripts or queries (e.g., SQL) to streamline log analysis, system diagnostics, or data validation
Propose internal utilities to detect edge-case failures or performance degradations early
Support development of internal test tooling and simulations for recurring business scenarios
Cross-Functional Collaboration
Work with Product/Development teams to escalate and fix production bugs
Collaborate with QA teams to validate fixes or reproduce intermittent issues
Partner with implementation teams to train staff on WMS behavior and provide escalation support
Qualification
Required
Experience in investigating, diagnosing, and resolving operational software issues
Ability to analyze logs, debug configurations/code, and interface with logistics and IT teams
Experience with Warehouse Management Systems (WMS) and their integration with upstream and downstream applications
Proficiency in using tools like Datadog or internal diagnostics for system monitoring
Experience in code-level debugging and collaborating with QA teams
Ability to participate in on-call rotations or site support shifts for time-sensitive incidents
Experience in documenting incidents thoroughly, including root causes and fixes
Ability to develop scripts or queries (e.g., SQL) for log analysis and system diagnostics
Strong collaboration skills to work with cross-functional teams including Product/Development and QA
Benefits
Medical
Dental
Basic life and disability insurance benefits
401k retirement plan
Paid time off
Annual bonus eligibility
A minimum of 7 holidays throughout the calendar year
Company
Lineage
Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific.
Founded in 2012
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.71BKey Investors
D1 Capital Partners
2025-11-19Post Ipo Debt· $810.04M
2025-06-10Post Ipo Debt· $500M
2024-07-25IPO
Leadership Team
Greg Lehmkuhl
Chief Executive Officer
Jeff Rivera
Chief Operating Officer
Recent News
alleywatch.com
2026-01-20
2025-12-18
bloomberglaw.com
2025-12-05
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