Provincial Senior Living · 14 hours ago
Chief Operating Officer
Phoenix, AZ
Full-time
Onsite
Director/Executive
10+ years expProvincial Senior Living is seeking a Chief Operating Officer – West to lead a strategically important region in their portfolio. This role involves directing and developing leadership in Operations and Sales, ensuring operational and financial success for the assigned business unit.
Real Estate
Responsibilities
Support, consult and mentors Regional Directors and community leaders throughout their Business Uni portfolio
Refines and implement business plans to enhance the financial performance of communities/regions to ensure strategic growth
Leads the annual budget process for each community within the assigned business unit
Manages the business unit’s operations by directing and coordinating activities consistent with established goals, objectives, and policies
Develops and manages use of metrics and analytics with frequent interaction with our Business Intelligence Group. Implements revenue enhancements and cost control tools
Communicates a clear, resident focused vision
Reviews annual resident and team member satisfaction survey. Develops and deploys programs to ensure and increase satisfaction
Develops plan to meet NOI expectations
Directs the sales planning, reporting, goal setting and sales process optimization
Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
Develops and executes plans to increase occupancy
Reviews monthly financial statements, implements plans of action with Regionals
Maintains strong knowledge of competition
Responsible for overseeing development, implementation and ongoing support of quality management, compliance and educational initiatives throughout the communities
Performs above duties by being a visible presence in the communities
Other duties as assigned
Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations in accordance with policy
Responsible for delegating authority, responsibility and accountability within the Department
Key PSL leader in support of the mission and values of the organization in accordance with organizational values
Demonstrate an attitude of teamwork when interacting with Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of Team Members in a proactive fashion
Promote development of team skills, capabilities and sharing of best practices
Qualification
Required
A minimum of a Bachelor's degree in a related field
A minimum of ten (10) years' experience in a Senior Living leadership role with budgetary, financial and occupancy responsibilities
Must possess excellent written and verbal communication skills utilizing the English language
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to speak effectively before groups of customers or Team Members of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to use Microsoft Windows, including Word and Excel
Ability to use email and the Internet
Supports organization's goals and values
Balances team and individual responsibilities
Must demonstrate an interest in working with a senior population
Demonstrated leadership skills; provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well
Must show familiarity with all areas of department operations within a senior housing community
Must be a self-starter, attentive to detail
Must possess excellent organizational skills
Must display strong team-working skills
Must demonstrate positive client service attitude
Must be able to work on multiple tasks and with frequent interruptions
Must demonstrate good judgment, problem solving and decision making skills
Able to make good decisions based upon a mix of analysis, wisdom, experience and judgment
Must be able to communicate effectively utilizing written/verbal communication skills
Must be able to speak in public to groups
Ability to delegate assignments to the appropriate individuals
Interacts with guests, residents and staff in a courteous and friendly manner
Frequent travel is required
Works primarily indoors in a climate controlled setting
Possible exposure to chemicals as identified in the MSDS Manual
While performing the duties of this Job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear
The Team Member is frequently required to sit and reach with hands and arms
The Team Member is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell
The Team Member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception
Preferred
Master's degree preferred
Company
Provincial Senior Living
Provincial Senior Living provides exclusive resident services, engaging activities and exceptional amenities to provide a superior Independent Senior Living experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase