Peraton · 13 hours ago
Customer Technical Specialist
Casper, WY
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $62K/yr
0+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. The Customer Technical Specialist will support the Department of Homeland Security/TSA by providing IT related operational and project support at airports across the U.S., ensuring the smooth operation of various IT systems and technologies.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide hands-on technical support for a wide range of IT and network systems including: Cisco switches, fiber backbones, and network infrastructure, Desktops, laptops, tablets, printers, scanners, and peripherals, Communication equipment (VoIP phones, cell phones, VTC units), Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
Troubleshoot and resolve hardware, software, and network issues both remotely and in-person
Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications
Log and manage updates through a ticketing system, maintaining accurate asset and configuration records
Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience
Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments
Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment
Qualification
Required
Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience
U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance
Experience with desk-side IT support
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment
Ability to lift 40-50 pounds when installing IT equipment
Ability to push/pull carts to transport equipment
Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches
Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools
Required to have close visual acuity to perform activities such as viewing a computer terminal
Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current
Preferred
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
Ability to install Cisco switches and complex fiber backbone interconnectivity
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure
Ability to communicate in a professional manner with senior executive government staff
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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