Jobs via Dice · 15 hours ago
Urgent IT Support Specialist (Onsite)
Brooklyn, NY
Full-time
Onsite
New Grad, Entry LevelDice is the leading career destination for tech experts at every stage of their careers. Our client, 3A Soft Inc, is seeking an IT Support Specialist to configure, install, monitor, and maintain IT users’ desktop software and hardware, while providing technical support and guidance. The role involves documenting solutions, providing on-site training, and coordinating the installation and upgrade of software and hardware.
Computer Software
Responsibilities
Configures, installs, monitors, and maintains IT users’ desktop software and hardware; supports mobile workforce
Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues
Responsible for documenting solutions to problems and developing end-user guidelines
May provide on-site training to users
Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes
Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements
The range of accountabilities minimally covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation
Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware, and network facilities as it relates to the desktop environment
Desktop applications may include productivity tools, e-mail, and applications that are used by groups without programming customization
Evaluates and provides techniques for increasing user desktop productivity
Responsible for developing and implementing technical service restorations and troubleshooting procedures for identifying, testing, and diagnosing computer system and peripheral equipment faults
Qualification
Required
Professional with applicable knowledge and some actionable experience
Works effectively on and is able to actively contribute
Operates defined tasks and responsibilities
Understands technical discussions at the 'task level'
Configures, installs, monitors, and maintains IT users' desktop software and hardware; supports mobile workforce
Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues
Responsible for documenting solutions to problems and developing end-user guidelines
May provide on-site training to users
Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes
Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements
The range of accountabilities minimally covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation
Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware, and network facilities as it relates to the desktop environment
Desktop applications may include productivity tools, e-mail, and applications that are used by groups without programming customization
Evaluates and provides techniques for increasing user desktop productivity
Responsible for developing and implementing technical service restorations and troubleshooting procedures for identifying, testing, and diagnosing computer system and peripheral equipment faults
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase