PBS Systems · 9 hours ago
Bilingual Accounting Support Analyst
Arlington, TX
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $52K/yrPBS Systems is a rapidly growing vendor in North America, specializing in dealership management systems for the automotive industry. They are seeking a Bilingual Accounting Support Analyst to provide high-quality support to clients in both French and English, addressing inquiries and issues through various support channels.
Software
Responsibilities
Handling incoming external and internal issues, concerns, and requests in French and English through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and supporting infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead
Qualification
Required
High school diploma
Fundamentals of accounting
Must have Valid Driver's license
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment
Preferred
Previous customer service, helpdesk or dealership experience will be considered an asset
Benefits
Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Bonus for product certification up to $4,800k/yr. USD per year
Great referral bonus
Staff discounts with GM, Dell, and more
Company
PBS Systems
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-03-01Acquired
Company data provided by crunchbase