HabiTerre · 3 days ago
Customer Solutions Lead
United States
Full-time
Remote
Mid, Senior Level
3+ years expHabiTerre is an advanced science and technology company dedicated to delivering actionable insights and digital infrastructure to support and sustain the future of food and agriculture. They are seeking a Customer Solutions Lead to design and deliver customer solutions, manage relationships with contracted customers, and ensure high-quality program implementation. The role involves collaborating with various teams to create scalable agricultural solutions while embodying the company's leadership values.
AgricultureAgTechEnvironmental ConsultingInformation Technology
Responsibilities
Design and scope customer solutions (ag carbon programs, supply-shed analyses, Scope 3 emission-factor programs, SaaS-enabled offerings)
Take messy, fragmented prior efforts of our customers and rebuild them into coherent, implementable programs
Act as a billable SME (up to 20-30% time) on customer contracts (program design, documentation, workshops)
Serve as primary delivery owner and first call for customers; build strong, trust-based relationships while modeling authenticity, perseverance, excellence, and confident humility
Proactively assess customer pain points and program risks and tell customers what they actually need from HabiTerre, not just respond to requests
Design and troubleshoot data flows (FMIS, retailers, other data sources) to reduce farmer data and verification burden
Analyze and package results so they’re clear and actionable for downstream stakeholders
Lead a small Customer Solutions team; build SOPs, templates, and playbooks that make delivery repeatable and high quality
Collaborate with Science, Engineering, and Product teams to deliver high-impact, scalable programs that align with our mission of bridging rigor and scale for systems change in agriculture
Partner closely with the Business Development Lead, who owns the commercial account, to co-design solutions, ensure realistic commitments, present a unified front to customers, and seamlessly hand off between sales, contracting, and delivery
Qualification
Required
Bachelor's degree in agriculture, agronomy, environmental science, soil science, agricultural engineering, sustainability, or related field (required)
Significant professional experience in food and agriculture and/or sustainability, including 3–5+ years specifically leading agricultural carbon project development and/or agricultural sustainability solutions
Experience leading people and/or cross-functional teams
Strong understanding of ag value chains (row crops, grain supply sheds, and/or animal protein / CPG supply chains)
Familiarity with GHG Protocol Land Sector and Removals Standard and other relevant frameworks and standards
Working knowledge of field management data, data structures, and FMIS, with an emphasis on reducing farmer data and verification burden
Proven track record delivering complex customer programs or consulting projects
Strong analytical skills; comfortable making fast, well-reasoned decisions in ambiguous environments
Excellent organizational, verbal, and written communication skills
Clear alignment with HabiTerre's core values: be authentic, persevere, choose excellence, and exercise confident humility
Preferred
Experience in ag-tech, ag data management, and/or operating within EOS / Traction
Company
HabiTerre
HabiTerre is a profound scientific and technology enterprise specializing in environmental & productivity modeling for food and agriculture.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10.4MKey Investors
John DeereWells Fargo Innovation Incubator
2024-08-09Series A· $10.15M
2023-07-11Grant· $0.25M
Leadership Team
Nick Reinke
Chief Executive Officer
David Woodburn
Chief Financial Officer
Recent News
St. Louis Business Journal
2025-01-10
ClimateHack Weekly
2024-11-07
Company data provided by crunchbase