TEKsystems · 5 hours ago
Technical Support Engineer
Houston, TX
Full-time
Onsite
Mid, Senior Level
$30/hr - $30/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Technical Support Engineer. The role involves analyzing technical data, troubleshooting issues, and providing effective communication with customers and internal teams.
Information Technology
Responsibilities
Data Interpretation – Ability to analyze and interpret technical data and alerts to determine appropriate actions
Problem Solving – Applying structured approaches to troubleshoot and resolve issues effectively
Effective Communication – Clear verbal and written communication with customers, fleet managers, and internal teams
Gather requirements from business units and translate them into specifications for developers and technical teams
Consult with stakeholders to understand information processing and computation needs; assess system capabilities and constraints
Prepare cost–benefit and ROI analyses to inform implementation decisions
Observe/assess user workflows (including interviews/surveys) to determine how information is processed and where automation or improvement is needed
Coordinate and link systems to improve compatibility and enable data sharing; partner with management to align on system principles
Expand or modify systems to support new purposes and improve workflow
Monitor equipment using Digital Tools; review alerts, determine severity, and take action with the Technical Lead, CORE Manager, Fleet Manager, and customers
Cross‑reference multiple digital tools while troubleshooting to validate findings and reduce false positives
Provide technical guidance to customers, Fleet Managers, and dealer service teams during trouble calls; document issues and status in Salesforce
Clearly communicate noted issues and next steps to customers via Salesforce; maintain complete customer‑communication records
Process and interpret technical data to identify issues and recommend corrective actions
Qualification
Required
5+ years hands-on with machinery such as internal combustion engines, hydraulic systems, or pneumatic devices
5+ years working with analytical data using quantitative analysis (data science/engineering contexts acceptable)
Ability to analyze and interpret technical data and alerts to determine appropriate actions
Applying structured approaches to troubleshoot and resolve issues effectively
Clear verbal and written communication with customers, fleet managers, and internal teams
Knowledge of engineering principles, internal combustion engine operations and practices, control system logic, driven equipment, and related processes
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase