eTeam · 20 hours ago
Senior UX/UI Product Designer
New York City, NY
Full-time
Hybrid
Senior Level
5+ years expeTeam is seeking a Senior Product Designer to join their Experience and Design CPVS team. This role will lead UX/UI design for an agent- and staff-facing AI-powered experience, including a conversational chatbot and a pre-sales sandbox tool used to evaluate suitability scenarios prior to application submission.
Information Technology
Responsibilities
Lead UX/UI design for AI Suitability Assist, including chatbot UI patterns, conversation flows, and response structure
Own information architecture and conversation mapping for the chatbot (intents, topics, follow-ups, fallback states, escalation paths)
Design end-to-end flows for the Suitability Pre-Sales Sandbox / pre-screen tool
Translate complex suitability and regulatory content into clear, plain-language, actionable user experience
Design and iterate on feedback mechanisms (e.g., response ratings, diagnostic feedback, surveys) to support continuous improvement
Collaborate with product, engineering, compliance, and SMEs to ensure solutions are usable, feasible, and compliant
Apply component-driven design using Client’s design system and contribute new patterns as needed
Test, iterate, and refine designs based on pilot feedback, usability findings, and performance data
Support UAT, pilot enhancements, and creation of design documentation for development handoff
Qualification
Required
3–4 years advanced Figma experience (components, variants, design systems at scale)
5–8 years digital web design experience translating UX strategy into component-based UI
2–3 years design experience in CMS-driven environments (content models, templates, authoring constraints)
7 years UX/product design experience with a user-centric approach
2 years contributing to design systems, including component creation and governance
Hands-on experience designing chatbot or conversational AI experiences, including conversation flows, intent/IA mapping, and response structure
Strong interaction design and problem-solving skills, especially for complex or regulated workflows
Experience creating customer journey maps, user flows, IA models, conversation maps, and wireframes
Proficiency in high-fidelity UI design with attention to accessibility and clarity
Understanding of UX principles for responsive web and enterprise tools
Ability to collaborate with research and apply insights from qualitative and quantitative feedback
Mastery of Figma and FigJam; familiarity with Adobe Creative Suite
Experience designing within platform constraints (CMS, low-code, or enterprise systems)
Experience preparing detailed design specs and interaction notes for engineering handoff
Basic familiarity with HTML, CSS, and front-end development concepts
Working knowledge of Agile product development methodologies (Jira)
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
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