NPAworldwide · 17 hours ago
Escrow Support Supervisor
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$29/hr - $29/hr
5+ years expNPAworld is seeking an Escrow Support Supervisor to lead and supervise a centralized escrow processing team. The role involves managing daily production workflow, ensuring compliance with policies and procedures, and developing team members to foster a culture of continuous improvement.
Recruiting
Responsibilities
Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment
Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs)
Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines
Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues
Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements
Partner with branch teams to communicate expectations, process updates, and quality standards
Prepare and present production, quality, and performance reports to leadership
Interview, hire, onboard, train, and develop team members
Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed
Lead change initiatives related to process improvements, system updates, or workflow adjustments
Foster a culture of accountability, collaboration, and continuous improvement
Qualification
Required
High School Diploma or equivalent required
35 years of directly related experience in escrow processing or loan closings
Minimum of 2 years of experience in a lead or supervisory role within a production environment
Experience managing high-volume workflows with strict deadlines
Preferred
Familiarity with P&L statements and operational cost awareness
Company
NPAworldwide
NPAworldwide is a global recruiting network that facilitates placements that result in split fees.
2-10 employees
Funding
Current Stage
Early StageRecent News
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