Generis Tek Inc · 17 hours ago
IT Help Desk
Louisville, KY
Contract
Onsite
Entry Level
$15/hr - $20/hr
1+ years expGeneris Tek Inc is seeking an IT Help Desk professional for a contract role. The position involves providing Level 1 technical support for inbound events and ensuring excellent customer service to over 4000 Pizza Hut stores.
Information Technology & Services
Hiring Manager
Megan Bell
Responsibilities
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)
Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores
Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assist with Alerts and Self-Service Incidents
Follow up on unresolved incidents
Qualification
Required
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)
Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores
Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assist with Alerts and Self-Service Incidents
Follow up on unresolved incidents
Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks
Work is typically reviewed in detail at frequent intervals for accuracy
Some College preferred or equivalent experience
Preferred customer service experience (1-2 years)
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Ability to type 30 words per minute
Preferred
Some College preferred or equivalent experience
Preferred A+, CCNA, or Net + Certifications
Preferred customer service experience (1-2 years)
Company
Generis Tek Inc
Generís Tek is an elite IT staffing firm headquartered in Chicago, IL offering long-term, short-term, temporary-to-permanent and direct placement staffing.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase