Volkswagen Group Regional After Sales Singapore · 23 hours ago
Graduate Analyst - After Sales Operations
Reston, VA
Full-time
Hybrid
New Grad, Entry LevelVolkswagen Group of America is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The After Sales Operations Graduate Analyst will participate in a structured rotational program across Marketing, Service Development, and Strategy & Business Intelligence, gaining hands-on experience and developing critical professional skills.
Automotive
Responsibilities
Analyze customer and operational data to identify service enhancement opportunities
Lead or support the design and rollout of new after-sales initiatives
Conduct market and competitor analysis to identify service gaps and best practices
Prepare business cases and presentations for proposed service improvements
Monitor KPIs related to service adoption, customer feedback, and operational efficiency
Support training, documentation, and communication for new services
Support development and analysis of digital and traditional marketing campaigns
Conduct customer segmentation and insights research to inform targeted outreach
Create and refine marketing materials and promotional content
Track and report on campaign performance metrics (e.g., open rates, click-throughs, conversions)
Maintain marketing calendars, coordinate campaign logistics, and update CRM systems
Benchmark competitor marketing strategies and identify improvement opportunities
Analyze operational and customer data to identify trends and actionable insights
Develop and maintain dashboards tracking key business metrics
Support strategic planning efforts and prepare executive-level reports and presentations
Conduct root cause analysis on performance issues and identify process improvements
Ensure data accuracy, integrity, and consistency across reporting tools
Collaborate with IT and data teams to enhance reporting and analytics capabilities
Qualification
Required
Preferred Degree: Business Administration, Marketing, Data Analytics, Management, Economics, or related fields
Analytical mindset with experience using data visualization or reporting tools
Familiarity with CRM, ERP, or BI systems (e.g., SAP, Power BI) preferred
Analytical Thinking: Ability to interpret data, identify trends, and draw actionable insights
Communication Skills: Strong written and verbal communication for presenting ideas and collaborating with teams
Problem-Solving: A proactive mindset to identify issues and propose effective solutions
Adaptability: Comfort rotating across departments and learning new tools and processes quickly
Collaboration & Teamwork: Ability to work effectively with cross-functional teams and stakeholders
Microsoft Office Proficiency: Strong working knowledge of Excel, PowerPoint, and Word for analysis, presentations, and reporting
Company
Volkswagen Group Regional After Sales Singapore
Volkswagen Group Regional After Sales Singapore (VRAS) Based in the middle of South-East-Asia, we are the regional office of Volkswagen Groups’ After Sales operations in Asia Pacific*, supporting 34 importers/NSCs in 23 countries.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase