State of Florida · 3 weeks ago
OPS FINANCIAL COUNSELOR - 64956463 1 1
Port St Lucie, FL
Part-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expThe State of Florida's Department of Health is seeking an OPS Financial Counselor to assist with determining economic indigence for service eligibility. The role involves interviewing clients, maintaining records, and providing excellent customer service in a call-center environment.
Government Administration
Responsibilities
Responsible to sets up appointments in order to interview and counsel applicants to determine economic indigence for eligibility for available services
Registers and maintains client record in computer data file and electronic health record
Collects, registers, verifies, and inputs all pertinent client information in all systems modules: Client Registration, review of Family Financials, verification of Insurance Information, and recording of CSRs with accuracy
Answers the telephone, schedule client appointments, reschedules and /or follows up missed appointments by phone or text, and makes reminder phone calls if necessary
Secures translation assistance for patients needing our services
Qualification
Required
One year of customer service experience or call center experience
Bilingual- English/Spanish
Florida Department of Health is required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural
Always promote customer service excellence through 'patient first' approach at all times
Assures that customers are treated with respect and courtesy and dissatisfied customers are afforded the opportunity to discuss their concerns
Working knowledge operating computers, photocopy machine, calculators, cash register, printers, scanners, and all related equipment required by position
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English
Preferred
One or more years of experience using i.e.… HMS, Dentrix, Careware, FMMIS and Solution Reach
Experience dealing with HMO or third-party insurance for Medicare and Medicaid and working on Department of Health's Electronic Health Record Systems
Experience scheduling appointments in the medical or dental field
Benefits
State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
And more!
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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