TTEC · 1 day ago
Team Lead, Service Delivery
Charlotte, NC
Full-time
Onsite
Mid Level
$47K/yr - $47K/yrTTEC is a company focused on enhancing customer experiences through a blend of humanity and technology. As a Team Lead in Service Delivery, you will mentor and support your team to achieve goals while ensuring quality customer interactions. Your role will involve coaching associates, managing tasks, and fostering a performance-driven culture.
ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management
Responsibilities
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done
Qualification
Required
Associate degree, technical school or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy
Benefits
Competitive compensation
Performance bonus opportunities
Benefits you'd expect and maybe a few that would pleasantly surprise you
Company
TTEC
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions.
Founded in 1982
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.61B2021-11-23Post Ipo Debt· $1.5B
2019-12-06Post Ipo Equity· $110M
1996-08-09IPO
Leadership Team
Kenneth I. Tuchman
Chairman and CEO
Judi Hand
Chief Revenue Officer
Recent News
2025-12-31
Company data provided by crunchbase