City of Sunny Isles Beach · 2 weeks ago
Police Communications Officer
Sunny Isles, FL
Full-time
Onsite
Entry Level
1+ years expThe City of Sunny Isles Beach is seeking a Police Communications Officer to perform a variety of skilled technical, administrative, and office support tasks related to police communications. The role involves monitoring radio frequencies, handling telephone communications, and providing customer service in a fast-paced environment.
Government Administration
Responsibilities
Monitors several radio frequencies; responds to Police Officer requests as soon as possible ensuring that Police Officer safety is a priority; maintains awareness of the City location of four to seven on duty officers in the field at any given time and up to twenty Officers during holidays and special events
Responds in timely manner to a multilane telephone and TDD telephone ensuring to identify the origination location of the call, who is making the call and then what the need and/or validity of the caller is prior to dispatching an Officer(s); records all calls; answers calls with appropriate sequenced questions and directs calls appropriately; keeps supervisor informed of calls and dispatches
Monitors three computers for Florida Crime Information Center (FCIC/NCIC), the local Dade County computer, and the Computer Aided Dispatch (CAD) confirms that all Officers are in FCIC and local Dade County computers; logs entries accurately into FCIC for wanted or missing people, stolen or missing items or guns, and restraining orders; keeps FCIC printer supplied with paper and ribbons; updates WIS System in county computer with Officers' schedules; enters, and maintains, all calls in the CAD system
Responds to walk-ins; receives and timestamps subpoenas; checks facsimile machine for correspondence; covers for other Dispatchers as requested and/or required; works a rotating shift as requested or required; maintains various logs; accurately prepares and submits timesheet in a timely manner; notifies supervisor of call-ins and assists in finding replacements for essential employees
Maintains desk worksheets and other official reports and documents. Checks to ensure all equipment used is in working order
Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner
Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility
Performs other related duties as assigned
Qualification
Required
High school diploma or general education degree (GED) supplemented by one (1) year full-time customer service experience
Florida Crime Information Center (FCIC), National Crime Information Center (NCIC), and State of Florida 911 Public Safety Telecommunicator certification required within 90 days of employment
Ability to learn and use TDD, multi-line telephone, and radios
Good knowledge of office practices and procedures including filing and basic record keeping
Good knowledge of the operation of standard office equipment including word processing and computer equipment, copiers, fax machines and printers
Good knowledge of English usage, spelling, grammar and punctuation
Good knowledge of business letter writing and typing formats
Good knowledge of basic mathematics
Good organizational skills; good listening skills
Ability to add and subtract two digit numbers and to multiply and divide
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to follow instruction/direction
Ability to be a team player
Ability to interact with others effectively in a professional, courteous and diplomatic manner
Ability to remain calm in high stress situations and to remain in control
Ability to use sound judgment and make decisions quickly
Ability to read, speak clearly, and write in English
Ability to work various shifts
Ability to learn and use FCIC/NCIC, Local County computer, and CAD
Good knowledge of personal computers with working knowledge of Microsoft Office Word and Excel
Preferred
Police or Public Safety Dispatcher preferred
Ability to read, speak, and write in Spanish and/or other languages preferable, for some positions in this class
Benefits
Health Insurance
Dental and Vision Insurance
Life Insurance
Long Term Disability
Workers Compensation
Cafeteria Plan
Retirement
Sick Leave
Vacation Leave
Holidays
Floating Holidays
Direct Deposit
Credit Union
Company
City of Sunny Isles Beach
The City of Sunny Isles Beach was incorporated on June 16, 1997. Sunny Isles Beach operates on a Commission/City Manager form of government.
Founded in 1997Sunny Isles Beach, FL, US
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Derrick Arias CGCIO
Chief Information Officer
Humberto Martinez
Assistant Chief Information Officer
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