SPECTRAFORCE · 12 hours ago
IT Help Desk (Remote after Onsite Training)
Louisville, KY
Contract
Onsite
New Grad, Entry Level
$20/hr - $23/hr
0+ years expSPECTRAFOR is hiring IT Help Desk Analysts for a 6-month contract in Louisville, KY. The role involves providing technical support for restaurant hardware and software, ensuring smooth operations for restaurant managers under pressure.
ConsultingCRMInformation TechnologyLegal
Responsibilities
Technical Troubleshooting: Perform Level 1 support for restaurant hardware, including POS systems, KDS, payment terminals, printers, and iPads
Operational Support: Answer "how-to" questions regarding inventory counts, scheduling software, and store applications
Multitasking: Simultaneously talk to users, troubleshoot systems, and document the incident live in the tracking system
Customer Service: Provide empathetic, calm support to restaurant managers working under high-pressure situations (e.g., long drive-thru lines, inability to take payments)
Documentation: Log all issues and resolutions accurately during the call to minimize after-call work
Qualification
Required
0–3 years of experience. Entry-level candidates with a strong technical aptitude are welcome
Basic troubleshooting (plug/unplug devices, software downloads, hardware ID)
Exceptional multitasking and the ability to remain calm with stressed callers
Reliable and able to maintain strict availability during scheduled shifts
Preferred
Spanish Fluency (High value)
Prior Restaurant Experience (Helps you understand the urgency of a 'down' store)
Previous Help Desk or Call Center experience
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase