Zenith American Solutions, Inc. · 2 days ago
Project Manager, Sr.
Tampa, FL
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expZenith American Solutions, Inc. is the largest independent Third Party Administrator in the United States, and they are seeking a Senior Project Manager to lead end-to-end implementations for new Taft-Hartley clients. The role involves managing complex projects, collaborating cross-functionally, and ensuring compliance and quality throughout the implementation process.
AssociationInformation Technology
Responsibilities
Leads decisively - aligning people, resources, priorities, and risks to consistently deliver outcomes on time and on budget despite complexity and challenges
Lead multiple concurrent new-business implementations (medium to complex scale) using a disciplined PMO methodology
Establish project governance: RAID logs, stage gates, change control, steering, and executive reporting
Create and manage detailed project plans, work breakdown structures, resource forecasts, and budgets
Conduct client and project kickoffs, status meetings, vendor coordination, and go-live planning
Ensure all workstreams (Operations, IT, etc.) progress on schedule
Coordinate cross-functional resources and resolve dependency challenges
Keep track, validate, and report on project budget for both internal and external resources (i.e. Internal time tracking, system vendor hours)
Partner with Client Services to manage client expectations and communications during the implementation project
Facilitate discovery sessions to translate plan documents, trust rules, CBAs, reciprocity agreements, and administrative policies into system and business requirements
Build and maintain stakeholder communications-status reports, dashboards, and executive briefings
Oversee configuration for eligibility rules, contribution remittance, reciprocal clearing, benefit plans, vesting/service credit, pension formulas, COBRA and COB rules, adjudication workflows, and overall operational workflows
Coordinate integrations: vendors, employer portals, contribution gateways, banking/lockbox, imaging, member portals, SSO, and reporting
Ensure reporting and letter requirements are met
Govern data migration for member demographics, eligibility history, contribution records, reciprocity, service credit, claims, pension records, and historical transactions
Define and enforce data validation checks, reconciliation routines, and conversion controls
Run parallel testing and cutover plans with clear entry/exit criteria
Partner with Operational SMEs who own test strategy, test execution and Operational readiness deliverables (SOPs, job aids, knowledge transfer, call center scripts, SLAs, and staffing plans)
Ensure all testing phases (unit, system, integration, UAT, parallel runs) are completed successfully, on schedule and meet quality standards
Validate that entry/exit criteria for testing and cutover are met before go-live
Execute go-live and hypercare, ensuring KPIs stabilize and ownership transitions smoothly to Operations
Ensure adherence to ERISA, HIPAA, PHI/PII, DOL, CMS, and plan document requirements
Implement audit trails, control points, and compliance reporting; prepare for trustee and external audits
Proactively identify project risks and implement mitigation strategies
Capture lessons learned, standardize templates/playbooks, and contribute to PMO maturity
Identify opportunities to streamline onboarding, reduce cycle time, and improve client NPS
Qualification
Required
Bachelor's degree level in business, computer science or a related field, or equivalent experience
8+ years' project leadership experience, including 5+ years leading complex implementations at a Third-Party Administrator, trust administrator, healthcare/pension benefits provider
Proven experience with data conversion, system configuration, and integration management in a regulated environment
Demonstrated success managing executive stakeholders and board-level reporting
Proficiency with project tools (Smartsheet, Jira/Confluence, SharePoint, Power BI, and the Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
Strong command of PM practices (scope, schedule, budget, risk, change control, communication)
Excellent communication, facilitation, and negotiation skills; able to simplify complex topics
A proven track record in developing strong, skillful, effective cross-functional IT project teams with excellent customer service orientation
Excellent coaching, mentoring and conflict management skills
Preferred
Project Management Professional (PMP) Certification
Understanding of Taft-Hartley multi-employer plan administration across Health & Welfare, and Pension/Annuity
Benefits
Health, vision, and dental coverage
A retirement savings 401(k) plan with company match
Paid time off (PTO)
Great opportunities for growth
Much, much more!
Company
Zenith American Solutions, Inc.
Zenith American Solutions (“Zenith”) stands out as a top provider of third-party administration services specifically designed for Taft-Hartley trust funds in the U.S.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-12-13Acquired
Leadership Team
Michele Rivas
EVP, Chief Legal Officer
Recent News
2024-02-05
Company data provided by crunchbase