Lumen Solutions Group Inc. · 1 day ago
IT Service Desk Technician
Sanford, FL
Contract
Onsite
Entry Level
$25/hr - $27/hr
2+ years expLumen Solutions Group Inc. is seeking a hands-on Service Desk Technician to provide frontline IT support and troubleshoot hardware/software issues. The role involves supporting Windows and Mac environments, managing tickets, and delivering excellent customer service.
Information Technology & Services
Responsibilities
Provide Tier 1–2 service desk support (phone, email, in-person)
Troubleshoot Windows, macOS, Office 365, printers, and peripherals
Configure, image, and support desktops, laptops, and mobile devices (MDM)
Manage incidents, requests, and escalations using ticketing systems
Perform system updates, patching, and asset tracking
Deliver clear communication and exceptional customer support
Participate in IT projects and on-call rotation as needed
Qualification
Required
2+ years of IT support or Service Desk experience (or Associate degree)
Strong knowledge of Windows OS, macOS, iOS, and Office 365
Experience with SCCM, MDM, and ticketing systems (Service Desk Plus or similar)
Excellent troubleshooting, documentation, and customer service skills
Valid Florida Driver's License required
Preferred
Microsoft / CompTIA certifications
Knowledge of networking, printers, and endpoint management
Company
Lumen Solutions Group Inc.
Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charanjiv Gadh
Chief Executive Officer
Company data provided by crunchbase