HCO Behavioral Health Services · 1 week ago
Remote Healthcare Customer Support Agent at HCO Behavioral Health
United States
Full-time
Remote
New Grad, Entry Level
$16/d - $33/dHCO Behavioral Health Services is seeking a Remote Healthcare Customer Support Agent to join their team. This role involves providing exceptional support to healthcare clients and patients, ensuring a high level of service and assistance.
Health CareHospitalMental Health
Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers with account setup and troubleshooting
Provide guidance on healthcare products and services
Escalate complex issues to the appropriate team members
Maintain accurate records of customer interactions
Qualification
Required
Previous experience in customer support or healthcare industry
Excellent communication skills, both written and verbal
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills
Proficiency in Microsoft Office and CRM software
Preferred
Empathy and compassion for customers
Attention to detail
Ability to work independently
Strong organizational skills
Adaptability and flexibility
Company
HCO Behavioral Health Services
HCO Behavioral Health Services offers mental health services, including child and adolescent psychiatry.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ashley Wallis Landry MBA, CSBI, SOLC
Chief Operating Officer
Company data provided by crunchbase