Customers Bank · 2 weeks ago
HR (PXT) Analyst - Benefits & Operations
Malvern, PA
Full-time
Hybrid
Entry Level
$70K/yr - $80K/yr
1+ years expCustomers Bank is a super-community bank focused on delivering exceptional customer experiences. The HR (PXT) Analyst role involves supporting the operations of employee benefits programs, ensuring compliance, and contributing to data analysis and reporting for HR decisions.
BankingCommercialFinancial ServicesVenture Capital
No H1B
Hiring Manager
Dawn Leip
Responsibilities
Support the daily operations of employee benefit programs, including health, dental, vision, disability, life insurance, retirement plans, and wellness initiatives
Process benefit enrollments, terminations, life events, and corrections in Workday
Provide timely, accurate support to team members (employees) regarding benefits policies and procedures
Assist with annual open enrollment activities, including system testing, team member communications, and vendor coordination
Support compliance with ERISA, HIPAA, ACA, COBRA, and other regulatory requirements
Support the execution of benefits-related projects and ongoing operational initiatives
Contribute to PXT projects, such as system enhancements, vendor transitions, and process improvements
Track project timelines, deliverables, and milestones to ensure successful execution
Collaborate with PXT, Payroll, Finance, and IT to support cross functional initiatives
Document benefits processes, workflows, and standard operating procedures
Partner with benefits vendors to resolve issues and maintain accurate data exchange
Support compliance activities, including required filings, notices, and audits
Maintain accurate records and ensure adherence to internal controls
Collect, organize, validate, and analyze benefits and PXT related data from Workday, payroll, and vendor systems
Use Excel and other data analysis tools to identify patterns, risks, and opportunities for improvement of benefits and PXT processes
Translate data findings into actionable insights and recommendations for PXT leadership
Support audits, reconciliations, and data integrity initiatives
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)
1-3 years of experience in HR operations, benefits administration, HR analytics or a related role
Proficiency in Excel including formulas, pivot tables, VLOOKUP/XLOOKUP, and data visualization
Excellent attention to detail, organization, and problem-solving skills
Ability to communicate clearly and professionally with TMs and internal partners
Preferred
Experience with data analysis tools such as Power BI, Tableau, or similar platforms is a plus
Experience using AI tools such as ChatGPT and Co-Pilot, or similar tools
Experience supporting HR projects or process improvements is preferred
Workday experience is a plus, along with familiarity using HRIS platforms for reporting and transactions
Proficient Excel & Power Point skills are a strongly preferred
Benefits
Health, dental, vision, disability, life insurance, retirement plans, and wellness initiatives
Company
Customers Bank
Customers Bank offers commercial, consumer, and specialty banking services.
Founded in 1997Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$357.95M2025-09-03Post Ipo Equity· $150M
2019-12-10Post Ipo Debt· $74.75M
2014-12-30IPO
Leadership Team
Philip Watkins
Chief Financial Officer
Robert Fischer
Senior Vice President, Regional Chief Lending Officer
Recent News
Morningstar.com
2026-01-18
Company data provided by crunchbase