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DBS Bank · 1 day ago

Analyst, Treasures Assistant Service Manager, Consumer Banking Group

Thousand Oaks, CA

Full-time

Onsite

New Grad, Entry Level

DBS Bank is a leading bank in Asia, and they are seeking a Treasures Assistant Service Manager to deliver outstanding service to Wealth customers. The role involves providing a one-stop banking experience, driving service excellence, and collaborating with team members for problem resolution.

BankingFinanceFinancial Services

Responsibilities

To deliver outstanding and professional service to DBS Wealth customers at our Treasures Centre for their banking needs, both walk-ins and by appointment

First Touch (Face of DBS) to receive and welcome customers

Provides one-stop banking experience in relation to both cash & non-cash related banking services - account opening/servicing request, application processing, digi-banking and cards related request etc

Digital Advocate to educate customers to bank digitally

Drives Service Excellence focusing on customer satisfaction - customer wait time, problem resolution, customer feedback and error rates

Collaborates with team members and working partners for problem resolution

Other support and administrative matters

Qualification

Branch banking knowledgeCustomer service experienceTech savvyInterpersonal skillsCommunication skillsTeam playerSelf-motivatedGrowth mindset

Required

Degree/Polytechnic Diploma/GCE ‘A'/‘O' level

Strong branch banking operational knowledge with customer service experience in service-related industries preferred

Strong interpersonal, communication and listening skills

Enjoys meeting customers

Self-motivated team player with good service aptitude who would enjoy working in a fast-paced customer-facing environment

Customer-centric, tech savvy and agile

Team player

Highly committed

Growth Mindset and receptive to changes

Preferred

Strong branch banking operational knowledge with customer service experience in service-related industries

Company

DBS Bank

Glassdoor4.0

DBS Bank is a digital banking firm that offers consumer, SME, and corporate banking services.

Founded in 1968

Singapore, Central Region, SGP

10001+ employees

https://www.dbs.com

Funding

Current Stage

Public Company

Total Funding

$3.99B

2025-08-25Post Ipo Debt· $489.41M

2025-03-14Post Ipo Debt· $2B

2023-09-06Post Ipo Debt· $1.5B

Leadership Team

Chong Lim Chew

Managing Director

Helge Muenkel

Group Chief Sustainability Officer

Recent News

IndiaTimes

Avaada in talks with Standard Chartered, SMBC & other banks to raise $700 mn for SJVN solar-wind hybrid project

2026-01-22

Straits Times

Singapore stocks extend declines amid geopolitical uncertainty; STI down 0.4%

2026-01-22

HongKong Business

DBS raises US$272m for PIMCO’s 60/40 fund

2026-01-22

Company data provided by crunchbase