Storr Office Environments · 1 week ago
Manager, Workplace Design & Services
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$105K/yr - $115K/yr
5+ years expStorr Office Environments is seeking a Manager for their Workplace Design & Services team. This senior leadership role involves overseeing the strategic growth and delivery of workplace design offerings while ensuring exceptional client experiences and leading high-performing teams.
EducationLegalReal Estate
Responsibilities
Lead executive-level client relationships and conduct strategic Executive Reviews with key accounts
Partner with clients to expand workplace services through thoughtful, design-informed solutions
Ensure overall client satisfaction through proactive relationship management and service excellence
Create and execute the annual Workplace Design & Services Business Plan and Sales Forecast
Develop customer-specific Account Plans aligned with client goals and workplace strategy
Identify opportunities to expand services, improve efficiencies, and drive profitable growth
Lead, coach, and develop Project Coordinators, Customer Account Managers, and Customer Service Representatives
Foster a collaborative, design-forward team culture that supports growth and engagement
Conduct regular performance check-ins and bi-annual development conversations
Provide procedural leadership to ensure consistent, high-quality service delivery
Champion continuous improvement across processes, systems, and team workflows
Serve as a liaison between the design team, operations, sales, and executive leadership
Maintain strong customer satisfaction metrics, including survey scores and client scorecards
Lead departmental customer satisfaction initiatives and quarterly bonus goals
Reinforce Storr's service standards, including adherence to the Sundown Rule
Qualification
Required
Bachelor's degree in Interior Design or Business Administration (FIDER-accredited program preferred)
5-8 years of progressive leadership and management experience
Minimum of 8 years combined experience in commercial interior design, project management, and/or furniture industry services
Strong ability to connect design vision with business outcomes
Confident communicator who can lead conversations with clients, designers, and executives
Preferred
Design-literate leader who understands workplace strategy and commercial interiors
Strong organizational, analytical, and follow-through skills
Ability to read plans, scales, and installation drawings
Proven ability to build consensus and lead cross-functional teams
Creative problem-solver with a practical, solutions-oriented mindset
Company
Storr Office Environments
Storr Office Environments offers project management, warehouse storage, commercial flooring, and records management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Vande Guchte
CEO
Graem Gardner, CPA
Chief Financial Officer
Company data provided by crunchbase