Unit21 · 12 hours ago
Technical Support Specialist (Singapore)
United States
Full-time
Remote
Entry Level
$40K/yr - $60K/yr
2+ years expUnit21 is a technology company that helps fintechs and financial institutions combat fraud and money laundering through a risk and case management platform. They are seeking a Customer Support Specialist to manage customer support tickets, troubleshoot issues, and improve support processes as they expand in the APAC region.
Agentic AIComplianceFraud DetectionRisk ManagementSoftware
Responsibilities
Own and manage incoming customer support tickets end-to-end
Investigate, troubleshoot, and resolve issues with a focus on first-level resolution
Prioritize tickets based on severity, impact, and SLAs
Develop deep product knowledge to support customers effectively
Troubleshoot issues including:
Detection models, alerts, and case management workflows
Platform bugs and feature requests
False positives and detection model best practices
Operational workflow challenges
File upload and download issues
Document findings and escalate issues to Engineering when needed
Partner cross-functionally with:
Customer Success to align communication and resolve customer issues
Product to share customer feedback and feature requests
Engineering to support bug fixes and incident response
Help improve support processes as the APAC customer base scales
Qualification
Required
2+ years of experience in Customer Support, Technical Support, or other customer-facing roles
Strong ability to explain technical concepts in clear, customer-friendly language
General technical aptitude with strong problem-solving skills
Excellent written and verbal communication skills
Comfortable working independently and taking ownership as an early regional hire
Curious mindset and willingness to deeply learn the product and customer use cases
Bachelor's degree or equivalent practical experience
Benefits
100% company-paid medical, dental, and vision insurance (employee)
Unlimited PTO and generous leave programs
Learning & development stipend, and home office setup support
Inclusive, high-ownership culture focused on impact and growth
Company
Unit21
The leader in AI-powered fraud prevention & AML monitoring. Detection, investigation, & decisioning in one intelligent solution.
51-200 employees
H1B Sponsorship
Unit21 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (9)
2023 (2)
2022 (2)
2021 (4)
Funding
Current Stage
Growth StageTotal Funding
$92MKey Investors
Tiger Global ManagementA.Capital VenturesGradient
2022-06-29Series C· $45M
2021-07-07Series B· $34M
2020-10-19Series A· $13M
Leadership Team
Trisha Kothari
CEO, founder
Recent News
Company data provided by crunchbase