Quantum ePay™ · 13 hours ago
Bilingual Customer Service Representative
Anaheim, CA, USA, 92808
Full-time
Onsite
Entry Level
$17/hr - $22/hr
1+ years expQuantum ePay is a fast-growing financial technology provider focused on helping business owners lower costs and improve their quality of life. They are seeking a Bilingual Customer Service Representative I to support merchants by resolving issues, answering questions, and ensuring a positive customer experience. This role offers training and growth opportunities in the fintech sector.
Financial ServicesFinTechPayments
Responsibilities
Research and resolve issues related to merchant processing history, transactions, and account activity
Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations
Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently
Perform additional duties and special projects as assigned
Qualification
Required
1+ year of customer service experience (call center, retail, banking, or similar)
Excellent verbal, written, interpersonal, and relationship-building skills
Ability to troubleshoot and problem solve with patience and professionalism
Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment
PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
Bilingual skills (Vietnamese, Mandarin, Spanish, Japanese preferred)
Preferred
CRM or ticketing system knowledge
Bilingual skills (Vietnamese, Mandarin, Spanish, Japanese preferred)
Benefits
Medical, dental, vision, acupuncture and chiropractic
401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
Profit Sharing; paid on a biannual basis
Company
Quantum ePay™
Quantum ePay™ is a Financial Technology company that helps businesses of all types and sizes accept payments, increase revenues, and enhance customer experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Darren Anderson
Limited Partner, Vice Chairman
Company data provided by crunchbase