Sunset Studios · 11 hours ago
IT Technician - Los Angeles, CA
West Hollywood, CA
Full-time
Onsite
Entry, Mid Level
$24/hr - $30/hr
2+ years expSunset Studios is a leading provider of studio space for the tech and entertainment industries, and they are seeking an IT Technician to assist with IT administration and user support for their studio tenants. The role involves providing high-level IT support, troubleshooting various hardware and software issues, and ensuring compliance with IT security policies.
Broadcasting
Responsibilities
Provide high-level and hands-on IT support and build positive relationships with Sunset Studios tenants across all levels, productions, and departments
Reset account passwords, respond to and resolve IT-related issues, and provide answers in a timely manner
Provide AV equipment technical assistance for conference calls, Zoom meetings, and presentations
Troubleshoot Windows computers, network devices, servers, RingCentral/Mitel phones, copiers & printers, computer hardware, software, and mobile devices
Add and terminate Azure AD / Office 365 user accounts and support Office 365 suite. Create and maintain security groups in Azure AD
Ensure workstations are equipped with the proper computer hardware, monitor, mouse, keyboard, and appropriate software
Assist with hardware and software inventory from procurement to disposal
Set up mobile devices and provide mobile device support
Assist with all Sarbanes-Oxley compliance processes and compliance with IT security policies
Travel and/or reassignment between studio lots may be required
Miscellaneous projects as assigned
Qualification
Required
Minimum of 2 years experience supporting local and remote Windows-based PCs in a large or mid-sized corporate environment
Bachelor's Degree in a related field or equivalent work experience
Working knowledge of Windows computers, software and proficiency with Office 365 and Azure AD administration and support
In-depth experience with Microsoft Teams, Zoom Video Communications, SharePoint and Windows, Antivirus solutions, Windows virtual & remote desktop solutions, Dell desktop and laptop hardware, including Multi-Function copier hardware
Experience with ticket management tools such as ServiceNow, Windows Desktop/Laptop Imaging practices, and system patching
Ability to work varied hours, including early morning, late evening or occasionally weekends, to provide on-site support
Strong problem-solving and troubleshooting skills in order to promptly and efficiently resolve technical problems
Exceptional interpersonal and communication skills
Preferred
Experience with Windows Server, Windows System Center, Mobile Device Management, Intune, Dropbox, Citrix Xen Desktop, MFA, 2FA, SSO, Microsoft One Drive, and/or Proofpoint
Knowledge of Microsoft Windows 2016 & 2019 and solid experience with Microsoft Active Directory
Company
Sunset Studios
Our Sunset Studios portfolio has one mission—to provide premiere studio production facilities and top-notch service, bar none.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase