Scalence L.L.C. · 1 month ago
R00198987 ASE Master Tech - Techline Support Specialist 1
Stanfield, AZ
Full-time
Hybrid
Mid Level
4+ years expScalence L.L.C. is looking for an ASE Master Tech - Techline Support Specialist 1 to join their team. The role involves providing technical assistance to dealership service technicians and documenting vehicle repair incidents for further investigation.
Information Technology & Services
No H1B
Responsibilities
Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair
Provides support consistent with brand values, profitability and cost reduction goals
Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports
Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind
Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments
Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements
As necessary, performs other related duties of which the above are representative
Ability to perform work onsite at Field Quality Center - Smyrna, TN
Qualification
Required
3+ yrs of automotive experience, plus one or more years of directly related professional level experience
Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills
Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better
Preferred
AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training
Certification as an ASE Master Technician or equivalent preferred
Benefits
Up to 6% success share - paid biweekly
Sign on bonus eligible up to $10,000
Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP)
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase